Coaching, counseling & mentoring : how to choose & use the right technique to boost employee performance /

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This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Stone, Florence M.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : American Management Association, ©2007.
Edición:2nd ed.
Temas:
Mentoring in business.
Employees > Coaching of.
Employees > Counseling of.
Employees > Training of.
Inservice Training
Mentorat dans les affaires.
Personnel > Counseling.
Personnel > Formation.
BUSINESS & ECONOMICS > Training.
BUSINESS & ECONOMICS > Mentoring & Coaching.
Employees > Coaching of
Employees > Counseling of
Employees > Training of
Mentoring in business
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Introduction : three ways to develop high-performance employees
  • Your role as a coach
  • Coaching as an ongoing responsibility
  • Let's talk : "should I say that?"
  • Coaching traps and problems
  • Why counsel troublesome people?
  • How to turn around problem employees and employees with problems
  • Let's talk : specific counseling sessions
  • Counseling dilemmas : traps and pitfalls to avoid
  • What mentoring can do to help high achievers- and you
  • Mentor as a role model, broker, advocate, and career counselor
  • Let's talk : face-to-face and e-conversations
  • Mentoring traps to avoid
  • Epilogue : your role as a leader.

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