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|a Stone, Florence M.
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|a Coaching, counseling & mentoring :
|b how to choose & use the right technique to boost employee performance /
|c Florence M. Stone.
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|a Coaching, counseling and mentoring
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|a 2nd ed.
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|a New York :
|b American Management Association,
|c ©2007.
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300 |
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|a 1 online resource (vi, 230 pages)
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|a Includes index.
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|a Introduction : three ways to develop high-performance employees -- Your role as a coach -- Coaching as an ongoing responsibility -- Let's talk : "should I say that?" -- Coaching traps and problems -- Why counsel troublesome people? -- How to turn around problem employees and employees with problems -- Let's talk : specific counseling sessions -- Counseling dilemmas : traps and pitfalls to avoid -- What mentoring can do to help high achievers- and you -- Mentor as a role model, broker, advocate, and career counselor -- Let's talk : face-to-face and e-conversations -- Mentoring traps to avoid -- Epilogue : your role as a leader.
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|a Includes bibliographical references and index.
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|a Print version record.
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|a This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails.
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|a Mentoring in business.
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|x Mentoring & Coaching.
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|i Print version:
|a Stone, Florence M.
|t Coaching, counseling & mentoring.
|b 2nd ed.
|d New York : American Management Association, ©2007
|z 0814473857
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