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|a Smith, Ralph F.,
|d 1953-
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|a Business process management and the balanced scorecard :
|b using processes as strategic drivers /
|c Ralph F. Smith.
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|a Hoboken, N.J. :
|b John Wiley & Sons,
|c ©2007.
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|a 1 online resource (x, 227 pages) :
|b illustrations
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|a Includes index.
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|a A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
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|a Today's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes and focus them on strategic objectives. Failure to do so raises the possibility of being wiped-out by the competition.
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|a Planification stratégique.
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|i Print version:
|a Smith, Ralph F., 1953-
|t Business process management and the balanced scorecard.
|d Hoboken, N.J. : John Wiley & Sons, ©2007
|z 0470047461
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