RT essentials /

In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do. This is where a ticketing system comes in. A ticketing syst...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Vincent, Jesse
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Sebastopol, CA : O'Reilly, ©2005.
Temas:
Information technology > Management.
Technologie de l'information > Gestion.
COMPUTERS > Management Information Systems.
Information technology > Management
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • 1. What is ticketing?
  • 2. Installation
  • 3. Getting started
  • 4. Command-line interface
  • 5. Administrative tasks
  • 6. Scrips
  • 7. Example configurations
  • 8. Architecture
  • 9. API
  • 10. Development environments
  • A. Glossary
  • B. Command-line action reference
  • C. Configuration
  • D. Required Perl module dependencies
  • E. Configuration file reference.

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