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RT essentials /
In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do. This is where a ticketing system comes in. A ticketing syst...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Sebastopol, CA :
O'Reilly,
©2005.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 245 | 0 | 0 | |a RT essentials / |c Jesse Vincent [and others]. |
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| 500 | |a Includes index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | 0 | |g 1. |t What is ticketing? -- |g 2. |t Installation -- |g 3. |t Getting started -- |g 4. |t Command-line interface -- |g 5. |t Administrative tasks -- |g 6. |t Scrips -- |g 7. |t Example configurations -- |g 8. |t Architecture -- |g 9. |t API -- |g 10. |t Development environments -- |g A. |t Glossary -- |g B. |t Command-line action reference -- |g C. |t Configuration -- |g D. |t Required Perl module dependencies -- |g E. |t Configuration file reference. |
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| 520 | |a In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do. This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a communi. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Information technology |x Management. | |
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| 650 | 7 | |a Information technology |x Management |2 fast | |
| 700 | 1 | |a Vincent, Jesse. | |
| 776 | 0 | 8 | |i Print version: |t RT essentials. |d Sebastopol, CA : O'Reilly, ©2005 |z 0596006683 |w (OCoLC)61343845 |
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