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|a Brown, Laura,
|d 1953-
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0 |
|a Using Microsoft CRM /
|c Laura Brown, John Gravely.
|
| 246 |
3 |
|
|a Special edition using Microsoft CRM
|
| 246 |
3 |
0 |
|a Microsoft CRM
|
| 250 |
|
|
|a Special ed.
|
| 260 |
|
|
|a Indianapolis, Ind. :
|b Que,
|c ©2004.
|
| 300 |
|
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|a 1 online resource (xiii, 522 pages) :
|b illustrations
|
| 336 |
|
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|a text
|b txt
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|a computer
|b c
|2 rdamedia
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|a online resource
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|a The companion CD-ROM contains chapter examples, case studies, eCourses, ISV solutions, product fact sheets, videos, whitepapers, and online resources.
|
| 500 |
|
|
|a Includes index.
|
| 588 |
0 |
|
|a Print version record.
|
| 505 |
0 |
0 |
|g 1.
|t Introduction --
|g 2.
|t CRM Basics --
|g 3.
|t CRM Landscape: Why Now? --
|g 4.
|t Microsoft CRM Functional and Conceptual Overview --
|g 5.
|t Setting Up Microsoft CRM --
|g 6.
|t Homepage, Workplace, and Navigation --
|g 7.
|t Sales Force Automation (SFA) --
|g 8.
|t Microsoft CRM Sales for Outlook --
|g 9.
|t Customer Service --
|g 10.
|t Microsoft CRM Reports --
|g 11.
|t Configuring Microsoft CRM --
|g 12.
|t Workflow --
|g 13.
|t Microsoft CRM Integration and Data Conversion --
|g 14.
|t Customizing Microsoft CRM --
|g 15.
|t Redesigning Your Business for Customer-Centricity --
|g 16.
|t Managing Your Service Vendors --
|g 17.
|t Installing and Maintaining Vendor Software and Services --
|g 18.
|t Understanding the CRM Marketplace --
|g 19.
|t Accessing the CRM Online Community --
|g 20.
|t Selecting a Consultant for Help Implementing Microsoft CRM --
|g 21.
|t Future Directions for Microsoft CRM.
|
| 590 |
|
|
|a O'Reilly
|b O'Reilly Online Learning: Academic/Public Library Edition
|
| 650 |
|
0 |
|a Customer relations
|x Data processing.
|
| 650 |
|
0 |
|a Customer services
|x Management
|x Data processing.
|
| 650 |
|
0 |
|a Relationship marketing.
|
| 650 |
|
6 |
|a Service à la clientèle
|x Gestion
|x Informatique.
|
| 650 |
|
6 |
|a Marketing relationnel.
|
| 650 |
|
7 |
|a Customer relations
|x Data processing.
|2 fast
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| 650 |
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|a Relationship marketing.
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|0 (OCoLC)fst01093590
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| 700 |
1 |
|
|a Gravely, John.
|
| 776 |
0 |
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|i Print version:
|a Brown, Laura, 1953-
|t Using Microsoft CRM.
|b Special ed.
|d Indianapolis, Ind. : Que, ©2004
|z 0789728826
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