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Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions /
This text fills the need for a service-based approach; explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. --
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York ; London :
McGraw-Hill,
©2003.
|
| Temas: | |
| Acceso en línea: | Texto completo (Requiere registro previo con correo institucional) |
MARC
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| 100 | 1 | |a George, Michael L. | |
| 245 | 1 | 0 | |a Lean Six Sigma for service : |b how to use Lean Speed and Six Sigma Quality to improve services and transactions / |c Michael L. George. |
| 260 | |a New York ; |a London : |b McGraw-Hill, |c ©2003. | ||
| 300 | |a 1 online resource (xiv, 386 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file | ||
| 500 | |a Includes index. | ||
| 505 | 0 | |a Using Lean Six Sigma for strategic advantage in service. The ROI of Lean Six Sigma for services -- Getting faster to get better (why you need both Lean and Six Sigma) -- Success story #1 Lockheed Martin -- Seeing services through your customers' eyes -- Success story #2 Bank One -- Executing corporate strategy with Lean Six Sigma -- Success story #3 City of Fort Wayne, Indiana -- The value in conquering complexity -- Success story #4 Stanford Hospital and Clinics. Deploying Lean Six Sigma in service organizations. Phase 1: Readiness assessment -- Phase 2: Engagement (creating pull) -- Phase 3: Mobilization -- Phase 4: Performance & control. Improving services. Service process challenges -- Using DMAIC to improve service processes -- First wave service projects -- Raising the stakes in service process improvement -- Designing world-class services (design for Lean Six Sigma). | |
| 588 | 0 | |a Print version record. | |
| 520 | |a This text fills the need for a service-based approach; explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. -- |c Edited summary from book. | ||
| 546 | |a English. | ||
| 590 | |a O'Reilly |b O'Reilly Online Learning: Academic/Public Library Edition | ||
| 650 | 0 | |a Six sigma (Quality control standard) | |
| 650 | 0 | |a Service industries |x Quality control |x Statistical methods. | |
| 650 | 0 | |a Quality control |x Statistical methods. | |
| 650 | 6 | |a Six Sigma. | |
| 650 | 6 | |a Services (Industrie) |x Qualité |x Contrôle |x Méthodes statistiques. | |
| 650 | 6 | |a Qualité |x Contrôle |x Méthodes statistiques. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Quality Control. |2 bisacsh | |
| 650 | 7 | |a TECHNOLOGY & ENGINEERING |x Quality Control. |2 bisacsh | |
| 650 | 7 | |a Quality control |x Statistical methods |2 fast | |
| 650 | 7 | |a Service industries |x Quality control |x Statistical methods |2 fast | |
| 650 | 7 | |a Six sigma (Quality control standard) |2 fast | |
| 776 | 0 | 8 | |i Print version: |a George, Michael L. |t Lean Six Sigma for service. |d New York ; London : McGraw-Hill, ©2003 |z 0071418210 |w (OCoLC)52143805 |
| 856 | 4 | 0 | |u https://learning.oreilly.com/library/view/~/9780071418218/?ar |z Texto completo (Requiere registro previo con correo institucional) |
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