Tabla de Contenidos:
  • Introduction : trends and challenges in IT evaluation
  • Answering the challenges : lifecycle evaluation and more
  • Project planning for risk, prioritization and benefits
  • Project management and post-implementation evaluation
  • Developing a balanced business scorecard for IT
  • Sink or swim : evaluation as the key to IT outsourcing
  • E-valuation (1) : not business as usual?
  • E-valuation (2) : four approaches
  • Perennial issues : from infrastructure and benchmarking to mergers and acquisitions.