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|a Introduction : trends and challenges in IT evaluation -- Answering the challenges : lifecycle evaluation and more -- Project planning for risk, prioritization and benefits -- Project management and post-implementation evaluation -- Developing a balanced business scorecard for IT -- Sink or swim : evaluation as the key to IT outsourcing -- E-valuation (1) : not business as usual? -- E-valuation (2) : four approaches -- Perennial issues : from infrastructure and benchmarking to mergers and acquisitions.
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