The Six Sigma way : how GE, Motorola, and other top companies are honing their performance /

" ... Six Sigma is the organizational quality system that has helped the world's leading companies save millions of dollars, and keep their customers satisfied"--Jacket

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Pande, Peter S.
Otros Autores: Neuman, Robert P., Cavanagh, Roland R.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : McGraw-Hill, 2000.
Temas:
Quality control > Statistical methods.
Production management > Statistical methods.
Qualité > Contrôle > Méthodes statistiques.
Production > Gestion > Méthodes statistiques.
BUSINESS & ECONOMICS > Quality Control.
TECHNOLOGY & ENGINEERING > Quality Control.
Quality control.
Production management.
Production management > Statistical methods
Quality control > Statistical methods
Qualitätsmanagement
Productie.
Management.
Kwaliteitscontrole.
Statistische methoden.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Preface
  • A guide to the Six Sigma way
  • Acknowledgements
  • pt. 1. An executive overview of Six Sigma
  • ch. 1. A powerful strategy for sustained success
  • ch. 2. Key concepts of the Six Sigma System
  • ch. 3. Why is Six Sigma succeeding where total quality "failed"?
  • ch. 4. Applying Six Sigma to service and manufacturing
  • ch. 5. The Six Sigma roadmap
  • pt. 2. Gearing up and adapting Six Sigma to your organization
  • ch. 6. Is Six sigma right for us now?
  • ch. 7. How and where should we start our efforts?
  • ch. 8. The politics of Six Sigma : preparing leaders to launch and guide the effort
  • ch. 9. Preparing black belts and other key roles
  • ch. 10. Training the organizations for Six Sigma
  • ch. 11. The key to successful improvement : selecting the right Six Sigma projects
  • pt. 3. Implementing Six Sigma : the roadmap and tools
  • ch. 12. Identifying core processes and key customers (roadmap step 1)
  • ch. 13. Defining customer requirements (roadmap step 2)
  • ch. 14. Measuring current performance (roadmap step 3)
  • ch. 15. Six Sigma process improvement (roadmap step 4A)
  • ch. 16. Six Sigma process design/redesign (roadmap step 4B)
  • ch. 17. Expanding & integrating the Six Sigma System (roadmap step 5)
  • ch. 18. Advanced Six Sigma tools : an overview
  • Conclusion : Twelve keys to success
  • Appendix
  • Glossary
  • References
  • Endnotes
  • Index.

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