Flawless consulting : a guide to getting your expertise used /

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"The second edition of Peter Block's Flawless Consulting gracefully updates what many consider the best resource of its kind. New chapters on implementation, "whole-system" strategies, and ethics are included, but in general it simply fine-tunes Block's proven advice to matc...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Block, Peter, 1939-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: San Francisco : Jossey-Bass/Pfeiffer, ©2000.
Edición:2nd ed.
Temas:
Business consultants.
Organization.
Consultants
Organization and Administration
Conseillers d'entreprise.
Organisation.
REFERENCE > Questions & Answers.
Organization
Business consultants
Organisatieadviseurs.
Consultoria estatística.
Popular Work
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Tabla de Contenidos:
  • Chapter 1 A Consultant by Any Other Name ... 1
  • Chapter 2 Techniques Are Not Enough 13
  • Chapter 3 Flawless Consulting 37
  • Chapter 4 Contracting Overview 53
  • Chapter 5 The Contracting Meeting 69
  • Chapter 6 The Agonies of Contracting 107
  • Chapter 7 The Internal Consultant 129
  • Chapter 8 Understanding Resistance 139
  • Chapter 9 Dealing with Resistance 161
  • Chapter 10 From Diagnosis to Discovery 173
  • Chapter 11 Getting the Data 189
  • Chapter 12 Whole-System Discovery 207
  • Chapter 13 Preparing for Feedback 217
  • Chapter 14 Managing the Feedback Meeting 227
  • Chapter 15 Implementation 247
  • Chapter 16 Strategies for Engagement 263
  • Chapter 17 Some Tools for Engagement 281
  • Chapter 18 Ethics and the Shadow Side of Consulting 307
  • Chapter 19 The Heart of the Matter 327
  • Appendix Another Checklist You Can Use 343.

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