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|a Coaching knock your socks off service /
|c Ron Zemke & Kristin Anderson.
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|a New York :
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|c ©1997.
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|a Introduction: the world of the customer service coach -- Thinking and acting like a coach -- Skills of the knock your socks off service coach -- "Welcome to the team!" coaching the new employee -- "Nice job, Charlene!" coaching for high performance -- "Can I help?" coaching on the run -- "Help! I'm stumped" coaching the unsure employee -- "This could be tricky" coaching for difficult duty -- "Great opportunity, Charlie!" coaching for special situations -- The coach's nasty nine -- "Can we talk?" peer coaching -- Recommended resources.
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|a Customer services.
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|a Supervision of employees.
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| 650 |
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0 |
|a Mentoring in business.
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|a Anderson, Kristin,
|d 1962-
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|i Print version:
|t Coaching knock your socks off service.
|d New York : AMACOM, ©1997
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