Lean Six Sigma for Hospitals : Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition /

A fully updated, practical guide to Lean Six Sigma applications in the healthcare industry.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Arthur, Jay (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, N.Y. : McGraw-Hill Education, [2016].
Edición:2nd edition.
Temas:
Hospital Administration > methods.
Efficiency, Organizational.
Quality of Health Care > organization & administration.
Total Quality Management > methods.
Hospitals > Administration.
Organizational effectiveness.
Medical care > Quality control.
Total quality management.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover Page
  • Halftitle Page
  • About the Author
  • Title Page
  • Copyright Page
  • Contents
  • Preface
  • Chapter 1 A Faster Hospital in Five Days
  • Goal: Accelerate the Patient?s Experience of Healthcare
  • A Faster Emergency Department in Five Days
  • Faster Door-to-Balloon (D2B or DTB) Time in Five Days
  • A Faster Operating Room in Five Days
  • Faster Medical Imaging in Five Days
  • A Faster Lab in Five Days
  • A Faster Nursing Unit in Five Days
  • Case Study: Virginia Mason Medical Center (VMMC)
  • Simple Steps to Better, Faster, Cheaper Healthcare
  • The Problem Isn?t Where You Think It Is
  • Take the Dominos Challenge
  • How to Get a Faster Hospital in Five Days
  • Chapter 2 Lean for Accelerated Patient Flow
  • Mind the Gap
  • Value-Stream Mapping and Spaghetti Diagramming
  • If They Can Do It in Botswana
  • The Fast Eat the Slow
  • Core Score
  • Speed Saves Lives
  • You Already Understand Lean
  • The Power Laws of Speed
  • Economies of Speed
  • The Toyota Production System
  • Core Ideas of Lean
  • Toyota?s Five Rules
  • The Lean Mindset
  • The Seven Speed Bumps of Lean
  • The Five S?s
  • Value-Stream Mapping
  • Pull Versus Push
  • Redesign for One-Piece Flow
  • Lean Tools
  • Walking Is Waste
  • Lean Principle?Load Leveling
  • Lean Principle?Minimize Inventory
  • Cleveland Clinic Case Study
  • Chapter 3 Simple Steps to a Better Hospital
  • Memorial Hermann Case Study
  • A Better Emergency Department (ED) in Five Days
  • A Better Clinical Staff in Five Days
  • A Better Operating Room (OR) in Five Days
  • A Better Pharmacy
  • Better Order Accuracy in Five Days
  • Better Medical Imaging in Five Days
  • A Better Lab in Five Days
  • A Better Nursing Unit in Five Days
  • Better Diagnoses
  • A Better ICU in Five Days
  • Misuse of Antibiotics
  • Bar Codes Bust Medication Errors
  • The Problem Isn?t Where You Think It Is
  • I Pledge Allegiance to Science and Evidence
  • Simple Steps to a Better Hospital in Five Days
  • Chapter 4 Reducing Defects with Six Sigma
  • Invisible Low-Hanging Fruit
  • Six Sigma?s Problem-Solving Process
  • Getting to Lean Six Sigma
  • Key Tools for Defect Reduction.
  • The 4-50 Rule
  • Reducing Patient Falls: A Case Study
  • Mistake-Proofing Forms to Improve Quality
  • Six Sigma Tar Pits
  • Become a Lean Six Sigma Detective
  • Mistakes, Defects, and Errors
  • Measurement Simplicity
  • Accidents Don?t Just Happen
  • Analysis Is Easy ? If You Know What to Look For
  • Chapter 5 Simple Steps to a Cheaper (More Profitable) Hospital
  • Faster + Better = Cheaper and More Profitable!
  • Reducing Denied Claims in Five Days
  • Reducing Rejected Claims in Five Days
  • Reducing Appealed Claims in Five Days
  • How to Get a Cheaper Hospital in Five Days
  • Insights
  • Conclusion
  • Chapter 6 Six Sigma for Hospitals
  • Double Your Profits
  • Manufacturing and Service
  • Tricks of the Trade
  • The Faster, Better, Cheaper Toolkit
  • Every Business Has Two Sources of Cash Flow
  • Every Business Process Has Three Big Leaks
  • Every Business Has Two Improvement Focuses
  • The Universal Improvement Method
  • Lean Six Sigma
  • Chapter 7 Excel Power Tools for Lean Six Sigma
  • Trend Lines Can Tell Lies
  • What Is a Pareto Chart?
  • What Is a Histogram?
  • What Is a Fishbone Diagram?
  • What Is a Countermeasures Matrix?
  • Why Get SPC Software?
  • The QI Macros for Excel
  • The QI Macros Are Easy to Use
  • QI Macros Introduction
  • Power Tools for Lean Six Sigma
  • Analyzing Customer-Service Data Hidden in Trouble-Reporting Systems
  • Setting Up Your Data in Excel
  • Data Collection and Measurement for Six Sigma
  • Mistake-Proof Data Collection
  • Troubleshooting Problems
  • Technical Support
  • Chartjunk
  • Get the Idea?
  • Chapter 8 Is There an Improvement Project in My Data?
  • Data Mining with Excel and the QI Macros PivotTable Wizard
  • Word Count
  • PivotTable Wizard
  • Get the Idea?
  • Chapter 9 Sustaining Improvement
  • Performance Drift
  • Process Control System
  • Process Flowchart
  • Standard Work
  • Control Charts for Sustaining the Improvement
  • What Chart Do I Choose?
  • Control Plan
  • Chapter 10 Laser-Focused Process Innovation
  • Focusing the Improvement Effort
  • Critical-to-Quality Indicators (CTQs)
  • SIPOC
  • Balanced Scorecard
  • Mayo Clinic Case Study in Innovation
  • Quality Management Systems.
  • Chapter 11 Statistical Tools for Lean Six Sigma
  • Hypothesis Testing
  • Hypothesis Testing for Variation
  • Hypothesis Testing for Means
  • Analysis of Variance
  • Are Your Data Normal?
  • Tests of Proportion
  • Chi-Square Tests in Excel
  • Determining Sample Sizes
  • QI Macros Statistics Wizard
  • Conclusion
  • Chapter 12 Change Management
  • Three Stages of Change
  • Key Components of Managing Change
  • Plan
  • Inspire the Team
  • The Power of Diffusion
  • Change Management Transition Planning
  • Physician Engagement to Lead Cultural Transformation
  • The Best Work Anywhere Should Be the Standard of Work Everywhere
  • Chapter 13 Theory of Constraints
  • Hospitals Are Complex, but Problems Are Simple
  • Theory of Constraints
  • The TOC Process
  • Chapter 14 Implementing Lean Six Sigma in Hospitals
  • WIIFM
  • Excuses, Excuses, Excuses
  • CONI?Cost of No Improvement
  • Decisive Force
  • Crisis Junkies
  • Minor in Major Things
  • Getting the Right People Involved with Lean Six Sigma
  • The Improvement Mindset
  • Talent Versus Process
  • New CEOs Can Kill Lean Six Sigma
  • Be a Money Belt
  • Our Reward Systems Are Broken
  • Barriers to Lean Six Sigma
  • Here?s My Point
  • Management by Quality (MBQ)
  • Why Do Six Sigma Teams Fail?
  • "Bridezilla" Meets Lean Six Sigma
  • Here?s My Point
  • Making Lean Six Sigma Successful
  • What?s Wrong with Most Lean Six Sigma Training?
  • Are You a Lean Six Sigma Salmon?
  • Here?s My Point
  • Risk-Free Way to Implement Lean Six Sigma
  • Can Lean Six Sigma Kill Your Hospital?
  • Assets and Liabilities
  • Innovation Rules
  • Conflicting Goals
  • Honor Your Progress
  • The Hard Work Is Soft
  • Lean Six Sigma Roles
  • Get a Faster, Better, Cheaper Hospital
  • Epilogue
  • Bibliography
  • Index.

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