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Juran's Quality Handbook : The Complete Guide to Performance Excellence, Seventh Edition /
The body of knowledge for the science of quality management and performance excellence for more than half-a-century, Jurans Quality Handbook has been completely updated to meet the ever-changing needs of todays business and quality professionals. Under the guidance of a team of top experts, this aut...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York, N.Y. :
McGraw-Hill Education,
[2017].
|
| Edición: | 7th edition. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover
- Title Page
- Copyright Page
- About the Editor
- Contents
- Contributors
- Preface
- Introduction: Quality and Performance Excellence
- 1 Universal Principles of Quality Management
- 2 Developing an Excellence Culture
- 3 Developing the Quality and Excellence Office
- 4 Quality Planning and Design of New Goods and Services
- 5 Quality Improvement and Breakthrough Performance
- 6 Quality Control to Assure Compliance to Customer Requirements
- 7 Strategic Planning and Performance Excellence
- 8 Organization Roles to Support a Quality and Excellence Culture
- 9 Quality Assurance and Audits
- 10 The Board of Directors and Organizational Excellence
- 11 ISO 9000 Quality Management System
- 12 The Role of Statistics and Probability
- 13 Managing Risk
- 14 Lean Techniques and the Shingo Prize
- 15 Six Sigma: Breakthrough to In-Process Effectiveness
- 16 Root Cause Analysis Methods
- 17 Continuous Innovation Using Design for Six Sigma
- 18 Benchmarking: Best Practices for Market Leadership
- 19 Graphical Tools to Improve Process Performance
- 20 Accurate and Reliable Data and Measurement Systems
- 21 Managing Quality in Operations: Service
- 22 Managing Quality in Operations: Manufacturing
- 23 Managing Quality in the Supply Chain
- 24 Inspection, Test, and Measurement
- 25 Organization-Wide Assessment of Quality
- Appendix I. Sample Competency Matrices and Job Profiles
- Appendix II. Tables and Charts
- Glossary of Acronyms
- Glossary of Terms
- Name Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- R
- S
- T
- V
- W
- Y
- Z
- Subject Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- X
- Y
- Z.