The Six Sigma way : how to maximize the impact of your change and improvement efforts /

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Explains the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. This book reveals how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalt...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Pande, Peter S. (Autor), Neuman, Robert P. (Autor), Cavanagh, Roland R. (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: ?2014.
Edición:2nd editon.
Temas:
Six sigma (Quality control standard)
Quality control > Statistical methods.
Continuous improvement process.
Production management.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • A. DEDICATION
  • B. INTRODUCTION TO THE SECOND EDITION
  • Six Sigma's Hidden Truths, Lessons Learned, and Potential Payoffs
  • Key Features of The Six Sigma Way
  • A Final Philosophical Word
  • C. A GUIDE TO THE SIX SIGMA WAY
  • The Major Sections
  • The Chapters
  • D. ABOUT THE AUTHORS
  • Peter S. Pande
  • Robert P. Neuman, Ph.D.
  • Roland R. Cavanagh, P.E.
  • A. PART ONE: AN EXECUTIVE OVERVIEW OF SIX SIGMA
  • 1. A Powerful Strategy for Sustained Success
  • Some Six Sigma Success Stories
  • The Benefits of Six Sigma
  • The Tools and Themes of Six Sigma
  • Six Themes of Six Sigma
  • Conclusion: Where You Stand
  • 2. Key Concepts of the Six Sigma System
  • A Six Sigma Vision of Business Leadership
  • An Introduction to Sigma Measurement (aka "the Big Y")
  • Customers, Defects, and Sigma Levels
  • Six Sigma Improvement and Management Strategies
  • Conclusion: Defining the "Six Sigma Organization"
  • 3. Applying Six Sigma to Service and Manufacturing
  • The Changing Role of Manufacturing
  • Service Process Opportunities?and Realities
  • Manufacturing Challenges
  • Conclusion: Making Six Sigma Work Best for You
  • 4. The Six Sigma Roadmap
  • Advantages of the Six Sigma Roadmap
  • Step 1: Identify Core Processes and Key Customers
  • Step 2: Define Customer Requirements
  • Step 3: Measure Current Performance
  • Step 4: Prioritize, Analyze, and Implement Improvements
  • Step 5: Expand and Integrate the Six Sigma System
  • Recapping the Executive Summary
  • B. PART TWO: GEARING UP AND ADAPTING SIX SIGMA TO YOUR ORGANIZATION
  • 5. Is Six Sigma Right for Us Now?
  • Six Sigma Readiness
  • When Six Sigma Is Not Right for an Organization
  • Summarizing the Assessment: Three Key Questions
  • Six Sigma from a Cost/Benefit Perspective
  • 6. How and Where Should We Start Our Efforts?
  • Where to Start: Objective, Scope, and Time Frame
  • On-Ramps to the Six Sigma Roadmap
  • The Roadmap and Your Strengths and Weaknesses
  • Piloting Your Six Sigma Effort (aka "Start Smaller and Grow")
  • Six Sigma Start-Up Summary
  • 7. Leadership Actions to Launch and Guide the Effort
  • Develop a Strong Vision and Rationale
  • Actively Participate in Planning and Implementation
  • Become Powerful Advocates
  • Set Clear Objectives
  • Hold Yourself and Others Accountable
  • Demand Meaningful Measures of Results
  • Communicate Constantly
  • Be Persistent
  • Conclusion
  • 8. Preparing Black Belts and Other Key Roles
  • Roles in a Six Sigma Organization
  • The Leadership Group or Council
  • The Sponsor or Champion
  • The Implementation Leader
  • The Improvement Coach
  • The Team Leader or Project Leader
  • The Team Member
  • The Process Owner
  • Belt Types and Role Structures
  • Considerations in Defining the Green and Black Belt Role
  • Role-Clarity Issues
  • Selecting Project Team Members
  • 9. Training Your Organization for Six Sigma
  • The Essentials of Effective Six Sigma Training
  • Planning a Six Sigma Curriculum
  • 10. The Key to Successful Improvement: Selecting the Right Six Sigma Projects
  • Project Selection and Priority Management Essentials
  • Steps Toward Effective Project Selection
  • Understanding Types of Improvement Projects
  • Defining Criteria for Project Selection
  • Creating the Project Rationale
  • Choosing Your Improvement Model
  • Conclusion
  • C. PART THREE: IMPLEMENTING SIX SIGMA: THE ROADMAP AND THE TOOLS
  • 11. Identifying Core Processes and Key Customers (Roadmap Step 1)
  • Step 1A: Identify Core Processes
  • A Sampling of Core Processes
  • An Overview of Support Processes
  • Defining and Tailoring Your Core Processes
  • Step 1B: Define Your Key Process Outputs and Key Customers
  • Step 1C: Create High-Level Core Process Maps
  • 12. Defining Customer Requirements (Roadmap Step 2)
  • Step 2A: Gather Customer Data, and Develop a "Voice of the Customer" Strategy
  • Step 2B: Develop Performance Standards and Requirements Statements
  • Step 2C: Analyzing and Prioritizing Customer Requirements; Linking Requirements to Strategy
  • Conclusion
  • 13. Measuring Current Performance (Roadmap Step 3)
  • Measurement Concept #1: Observe, Then Measure
  • Measurement Concept #2: Continuous versus Discrete Measures
  • Measurement Concept #3: Measure for a Reason
  • Measurement Concept #4: A Process for Measurement
  • Measuring Rare or Low-Volume Activities
  • Step 3A. Plan and Measure Performance Against Customer Requirements
  • Step 3B: Develop Baseline Measures and Identify Improvement Opportunities
  • Internal or Process/Input Measures
  • Including Cost of Poor Quality
  • Using Baseline Measures
  • 14. Six Sigma Process Improvement (Roadmap Step 4A)
  • The "Define" Phase of DMAIC: Clarify the Problem, Goal, and Process
  • The "Measure" Phase of DMAIC: Baselining and Refining the Problem
  • The "Analyze" Phase of DMAIC: Becoming a Process Detective
  • The "Improve" Phase of DMAIC: Generating, Selecting, and Implementing Solutions
  • If Your Company Isn't AutoRec
  • 15. Six Sigma Process Design/Redesign (Roadmap Step 4B)
  • Benefits of Six Sigma Design
  • Getting Started on Process Design/Redesign
  • Essential Conditions for Process Design/Redesign
  • The "Define" Phase: Defining the Redesign Goal, Scope, and Requirements
  • The "Measure" Phase: Establishing Performance Baselines
  • The "Analyze" Phase: Building a Foundation for Redesign
  • The "Improve" Phase: Designing and Implementing the New Process
  • 16. Expanding and Integrating the Six Sigma System (Roadmap Step 5)
  • Step 5A: Implement Ongoing Measures and Actions to Sustain Improvement (Control)
  • Step 5B: Define Responsibility for Process Ownership and Management
  • The Process Owner
  • Step 5C: Execute Closed-Loop Management and Drive to Six Sigma
  • Tools for Process Management
  • Conclusion: Moving Toward Six Sigma
  • 17. Advanced Six Sigma Tools: An Overview
  • Statistical Process Control, and Control Charts
  • Tests of Statistical Significance (Chi-Square, t-test, ANOVA)
  • Correlation and Regression Analysis
  • Design of Experiments (DOE)
  • Failure Modes and Effects Analysis (FMEA)
  • Quality Function Deployment (QFD)
  • D. Conclusion: Twelve Keys to Success
  • Keys to Success
  • A Final Word
  • E. APPENDIX
  • F. NOTES
  • Introduction
  • Chapter 1
  • Chapter 2
  • Chapter 3
  • Chapter 4
  • Chapter 5
  • Chapter 7
  • Chapter 8
  • Chapter 10
  • Chapter 11
  • Chapter 12
  • Chapter 13
  • Chapter 15
  • Chapter 16
  • Chapter 17
  • G. GLOSSARY
  • H. REFERENCES
  • Process Improvement and Design/Redesign
  • Voice of the Customer
  • Learning and Innovation
  • Organizations and Six Sigma
  • Voice of the Process
  • I. ACKNOWLEDGMENTS
  • For the Second Edition
  • For the First Edition.

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