What is six sigma process management? /

Six Sigma Process Management is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. This book demystifies the methodology, providing a description of its concepts and helps determine which improvement efforts positive...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Hayler, Rowland (Autor), Nichols, Michael (Michael D.) (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, N.Y. : McGraw-Hill Education, [2005]
Edición:First edition.
Colección:McGraw-Hill's AccessEngineering.
Temas:
Six sigma (Quality control standard)
Production management > Quality control.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • A. Dedication
  • B. Foreword
  • C. Acknowledgments
  • D. Introduction
  • 1. Defining six sigma process management
  • What is six sigma process management?
  • Six sigma process management is crucial for business success
  • Our big hypothesis (educated guess!)
  • Testing our hypothesis? a simple illustration
  • Notes
  • 2. Leading six sigma process management
  • What differentiates companies that are pursuing business process leadership?
  • Process intellect alone is not enough
  • What's my role?
  • 1. Mapping your organization's process maturity
  • 2. Shaping and communicating an integrated vision and strategy
  • 3. Successfully executing your strategy
  • Assessing progress and identifying future actions
  • Summary
  • Notes
  • 3. What is the six sigma process management methodology?
  • An overview of dmaic for process management
  • The define phase
  • Understanding your processes
  • Understanding your customer
  • Define phase summary
  • Define phase checklist
  • Define phase tools
  • The measure phase
  • Documenting the process
  • Measuring the process
  • Measure phase summary
  • Measure phase checklist
  • Measure phase tools
  • The analyze phase
  • Understanding process relationships
  • Establish performance standards
  • Process failures
  • Analyze phase summary
  • Analyze phase checklist
  • Analyze tools
  • 4. Successfully managing your end-to-end process(es)
  • Exploring process governance
  • Facing up to transition challenges
  • Maintaining momentum
  • 1. Managing a portfolio of projects across the end-to-end process
  • 2. Carefully measuring to successfully manage?using process dashboards and scorecards
  • 3. Establishing cross-functional accountabilities and behaviors
  • An alternate way
  • Summary
  • Notes
  • 5. What is the future of six sigma process management?
  • The highest level of six sigma process management maturity
  • Final note
  • Notes
  • A. Recommended reading
  • Six sigma leadership
  • Six sigma reference
  • Customer
  • Process management
  • Benchmarking
  • Lean.

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