Manager's guide to performance reviews /

Offering a quick read on the basics of performance reviews, this guide features short, informally written chapters, bulleted lists, self-examinations, seven types of sidebars, and chapter-ending checklists of important points.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Bacal, Robert (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, N.Y. : McGraw-Hill Education, [2004]
Edición:First edition.
Colección:McGraw-Hill's AccessEngineering.
Temas:
Employees > Rating of.
Performance standards.
Goal setting in personnel management.
Evaluation.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • A. Other titles in the briefcase books series include:
  • B. Preface
  • Making performance reviews work
  • Special features
  • C. Acknowledgments
  • D. About the author
  • 1. A tale of two performance reviews
  • One fails, one succeeds
  • The key questions
  • Should you care?
  • What distinguishes effective reviews from ineffective reviews?
  • Jessica, mike, and you
  • Manager's checklist for chapter 1
  • 2. Performance reviews in the scheme of things
  • Reviews as just one part of a larger system
  • Summing up
  • Other linkages
  • Manager's checklist for chapter 2
  • 3. Understanding performance?good and bad
  • What do we mean by "performance"?
  • The stuff of performance?good and poor
  • Implications for your performance reviews
  • Manager's checklist for chapter 3
  • 4. Documenting performance and rating and ranking systems
  • So what's the point of documentation?
  • Rating systems
  • Ranking systems
  • Manager's checklist for chapter 4
  • 5. Documenting performance?narrative, critical incident, mbo, 360-degree feedback, and other methods
  • Narrative
  • Critical incident
  • Standards-based or management by objectives
  • 360-degree feedback
  • Use of technological tools
  • Manager's checklist for chapter 5
  • 6. Performance planning?the answer to almost any review problem
  • What is performance planning?
  • By the end of performance planning ?
  • Step-by-step planning process?getting it done
  • Planning meeting steps
  • Manager's checklist for chapter 6
  • 7. Review meetings, step by step
  • Warm up and clarify expectations and roles
  • Describe and review the main job tasks and responsibilities
  • Elicit input from the employee
  • Discuss and negotiate (evaluative component)
  • Engage in performance improvement problem-solving
  • Decide on what to record
  • Finish and plan for follow-up
  • Manager's checklist for chapter 7
  • 8. Diagnosing, problem solving, and ongoing communication
  • What is diagnosing performance issues?
  • How do you do it?
  • Problem solving to remove barriers
  • Ongoing communication
  • Manager's checklist for chapter 8
  • 9. Essential communication skills
  • Communication facts and principles
  • Generative skills
  • Responding and eliciting skills
  • Manager's checklist for chapter 9
  • 10. The rewards and punishment dilemma
  • Imagine a perfect world
  • Back to our world
  • The rewards and punishments dilemma
  • The issue of punishment
  • Addressing the dilemma
  • Summing up
  • Manager's checklist for chapter 10
  • 11. Reviews with employees of different stripes
  • The underperforming employee
  • The performing employee
  • The excellent employee
  • Manager's checklist for chapter 11
  • 12. Facing real-world problems
  • Managing disagreements
  • Principles of disagreement management
  • Addressing biases and increasing evaluation accuracy
  • The soft stuff dilemma
  • Getting from bad to better systems
  • A really poor review system
  • Manager's checklist for chapter 12
  • A. Resources for performance reviews
  • Books
  • Tools
  • Free internet resources.

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