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Juran's quality essentials : for leaders /
"Dr. Juran's life work on quality--boiled down to a concise guide to creating a strong, successful, globally competitive enterprise Dr. Joseph Juran was a true visionary in the field of quality, and his words continue to inspire. One of his main mantras was "Take care of the quality,...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York, N.Y. :
McGraw-Hill Education,
[2014]
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| Edición: | First edition. |
| Colección: | McGraw-Hill's AccessEngineering.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Preface
- C. Acknowledgments
- 1. Embrace quality
- Superior quality always leads to sustainable business results
- Quality impacts revenue and costs
- Quality, earnings, and the stock market
- Building market quality leadership
- Quality and share of market
- Changes in customer habits
- The twentieth century and quality
- The twenty-first century and quality
- The lessons learned
- References
- 2. Three universal quality management methods
- The concept of universals
- Management of quality: the financial and cultural benefits
- The juran trilogy diagram
- References
- 3. Leadership role in creating a sustainable culture of quality
- Culture defined
- Breakthrough and transformational change
- Breakthroughs in leadership and management
- Breakthroughs in organizational structure
- Breakthroughs in current performance
- Breakthroughs in culture
- Breakthroughs in adaptability
- References
- 4. Aligning quality goals with the strategic plan
- Strategic planning and quality: the benefits
- Launching strategic planning and deployment
- Developing the elements of strategic planning and deployment
- The role of leadership
- Competitive quality
- References
- 5. Product innovation
- Tackling the first process of the trilogy: designing innovative products
- The juran quality by design model
- The quality by design problem
- Juran quality by design model
- References
- 6. Creating breakthroughs in performance
- The universal sequence for breakthrough
- Breakthrough models and methods
- Securing upper management approval and participation
- Copq versus cost reduction
- Driving bottom-line performance
- The results
- Mobilizing for breakthrough
- The executive "quality council"
- Breakthrough goals in the business plan
- The nomination and selection process
- Team organization
- Review progress
- References
- 7. Assuring repeatable and compliant processes
- Compliance and control defined
- The elements of the feedback loop
- The pyramid of control
- Planning for control
- Process conformance
- Product conformance: fitness for purpose
- The role of statistical methods in control
- The quality control system and policy manual
- Provision for audits
- Tasks for leaders
- References
- 8. Simplifying macro processes with business process management
- Why business process management?
- The bpm methodology
- The planning phase: planning the new process
- The transfer phase: transferring the new process plan to operations
- Operational management phase: managing the new process
- The future of bpm combined with technology
- References
- 9. Benchmarking to sustain market leadership
- Benchmarking: what it is and what it is not
- Objectives of benchmarking
- Why benchmark?
- Classifying benchmarking
- Benchmarking and designing new products
- Benchmarking and long- and short-term planning
- The benchmarking process
- Planning and project setup
- Data collection and normalization
- Analysis and identification of best practices
- Report development
- Learning from best practices
- Improvement action planning and implementation
- Institutionalizing learning
- Legal and ethical aspects of benchmarking
- Managing for effective benchmarking ? References.