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Effective coaching
More than 700,000 Briefcase Books sold! Proven techniques for going from a boss to a coach to maximize the efficiency of every employee.
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York, N.Y. :
McGraw-Hill Education LLC.,
c2011.
|
| Edición: | 2nd ed. |
| Colección: | Briefcase book.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- A. Preface
- Special Features
- Acknowledgments
- B. About the Authors
- 1. The Goals of Good Coaching
- Why Should a Manager Be a Coach?
- Are You Tapping Your Most Valuable Resource?
- Accessibility
- The Benefits of Good Coaching
- Meanwhile, Back at the Publishing Group
- The Coach's Checklist for Chapter 1
- 2. The Attributes of a Good Coach
- Coaching: Definitions and Distinctions
- Characteristics of a Good Coach
- Translating Attitudes into Actions
- The Coach's Checklist for Chapter 2
- 3. What Do Your Players Want?
- Looking Beyond the Paycheck
- Three Drives That Motivate Your Staff
- Strategies for Motivational Coaching
- The Coach's Checklist for Chapter 3
- 4. The Signs of Good Coaching
- Body Language
- "Speaking" Body Language
- The Elements of a Good Coaching Session
- The Coach's Checklist for Chapter 4
- 5. Asking Good Questions
- Why Ask Questions?
- The Qualities of Effective Coaching Questions
- Seven Major Types of Questions
- Three Techniques for Asking Questions
- The Coach's Checklist for Chapter 5
- 6. Powerful Listening
- Three Levels of Listening
- Seven Keys to Effective Listening
- Moving Beyond Listening
- The Coach's Checklist for Chapter 6
- 7. Creating Solutions Through Coaching
- Six Steps to Effective Problem Solving
- Solution-Focused Coaching
- Degrees of Difficulty
- The Coach's Checklist for Chapter 7
- 8. The Coach as Trainer
- Guidelines for the Coach as Trainer
- Before, During, and After Training
- What Kind of Trainer Are You?
- Four Stages of Learning
- The Learner's Point of View
- An Ideal Training Session
- How Will You Know If It Worked?
- The Coach's Checklist for Chapter 8
- 9. The Coach as Mentor
- Types of Mentoring
- Effective Mentoring
- Mentoring to Define the Work
- Mentoring to Motivate
- Respecting the Boundaries of Mentoring
- The Coach's Checklist for Chapter 9
- 10. The Coach as Corrector
- Make It an Encounter, Not a Confrontation
- Positive Specific Action
- Define Consequences Clearly
- Build on the Possible
- Look to the Future
- Performance Killers
- The Coach's Checklist for Chapter 10
- 11. Coaching Trouble Spots
- Lack of Authentic Purpose
- Anxiety (Yours)
- Fear/Distrust (Theirs)
- Resistance to Change
- Lack of Coaching Skills
- Language Barriers
- Coaching Obstacles
- The Coach's Checklist for Chapter 11
- 12. Steps to Effective Coaching
- Step 1: Build Rapport
- Step 2: Identify the Issue or Goal
- Step 3: Create Vision
- Step 4: Brainstorm Approaches
- Step 5: Establish Action Plan
- Step 6: Commitment and Accountability
- Step 7: Acknowledgment
- Step 8: Follow-Up
- The Coach's Checklist for Chapter 12
- 13. Once More, with Feedback
- Elements of Effective Feedback
- Before You Deliver Feedback
- Delivering Bad News
- Feedback on Your Feedback
- The Coach's Checklist for Chapter 13
- 14. Coaching and Rewards
- Tangible Rewards
- Symbolic Rewards
- Intangible Rewards
- Rules of Rewarding
- The Coach as a Cheerleader
- The Coach's Checklist for Chapter 14
- 15. Principles of Good Coaching (and Good Living)
- The Principle of Getting Started
- The Illusion of Control
- The Principle of Decisions
- The Principle of Change
- The Principle of Time
- The Principle of Questions
- The Principle of Mistakes
- The Principle of Anger
- The Illusion of Objectivity
- The Principle of the Big Picture
- The Principle of Fear
- The Principle of Role Modeling
- The Principle of Life
- The Coach's Checklist for Chapter 15.