Manager's guide to virtual teams /

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A hands-on guide for managing people and projects working from home, on the road, or in client sites; covers every aspect of virtual management--motivation, building teams, meeting deadlines, file sharing, teleconferencing, email, coaching, and videoconferencing.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Fisher, Kimball (Autor), Fisher, Mareen (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, N.Y. : McGraw-Hill Education, [2011]
Edición:First edition.
Colección:McGraw-Hill's AccessEngineering.
Temas:
Personnel management.
Teams in the workplace.
Telecommuting.
Virtual work teams > Management.
BUSINESS & ECONOMICS > Workplace Culture.
BUSINESS & ECONOMICS > Corporate Governance.
BUSINESS & ECONOMICS > Leadership.
BUSINESS & ECONOMICS > Organizational Development.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • B. Dedication
  • C. Preface
  • Special features
  • Acknowledgments
  • D. About the authors
  • 1. What is a virtual team?
  • The challenges of working with virtual teams
  • Why are virtual teams becoming so common?
  • Defining virtual teams
  • What's in this book?
  • Manager's checklist for chapter 1
  • 2. Managing space, time, and culture
  • The three key variables affecting virtual teams
  • What besides geography causes cultural distance?
  • Use whatever advantages you have
  • Manager's checklist for chapter 2
  • 3. The seven competencies of effective virtual team leaders
  • The seven competencies of virtual team leaders
  • Distance manager effectiveness assessment
  • Manager's checklist for chapter 3
  • 4. What virtual team employees need from their manager
  • How do you control distance workers?
  • What do virtual team members need from their leaders?
  • Manager's checklist for chapter 4
  • 5. Bridging cultural differences
  • Techworld mini-case study
  • How do cultures differ?
  • Dealing with different country-of-origin cultures
  • Cultural self-awareness assessment
  • Manager's checklist for chapter 5
  • 6. Starting up (or refocusing) a virtual team
  • Selecting virtual team members
  • Orientation for new virtual team members
  • Creating a team charter
  • Practical tips for chartering
  • Role clarification
  • Operating guidelines
  • Technology-use protocols
  • Setting technology protocols
  • Manager's checklist for chapter 6
  • 7. Building trust from a distance
  • The problematic e-mail
  • Tips for developing trust
  • How overcoming isolation in virtual teams builds trust
  • Celebrating from a distance
  • Manager's checklist for chapter 7
  • 8. Using telephonic collaboration technologies
  • Mini-case study: a day in the life of a virtual team leader
  • Using communication technologies effectively
  • Effective phone use
  • Telephone tips
  • Effective teleconferencing
  • Tips for effective teleconferences
  • Instant messaging
  • Videophones
  • Manager's checklist for chapter 8
  • 9. Using videoconferencing and internet-based collaboration tools
  • Videoconferencing
  • Using e-mail?without letting it take over your life
  • Web conferencing
  • Using whiteboards
  • Social networking
  • Manager's checklist for chapter 9.
  • 10. Improving the business iq of team members
  • Understanding your business
  • Basic economics
  • Understanding customer expectations
  • Working with business partners
  • Improving the value chain
  • Manager's checklist for chapter 10
  • 11. Teaching finance fundamentals to virtual teams
  • Budgets
  • Calculating a cost/benefit analysis
  • Understanding profit
  • Reading income statements
  • Financial terms and concepts
  • Manager's checklist for chapter 11
  • 12. Improving communication and feedback skills
  • The communication process
  • Empathic listening
  • Giving feedback
  • Receiving feedback
  • Manager's checklist for chapter 12
  • 13. Creative problem solving for virtual teams
  • Six-step problem-solving process
  • Problem-solving tools
  • Creativity tools
  • Manager's checklist for chapter 13
  • 14. Managing performance from a distance
  • Performance management basics
  • Goal setting and accountability systems
  • Mini-case: lars and the disconnected team members
  • Six-step goal-setting process
  • Individual development plans
  • Socratic coaching
  • Manager's checklist for chapter 14
  • 15. Effective decision making over distance
  • Decision-making challenges
  • Common decision-making methods
  • Why virtual teams usually use consensus
  • Reaching consensus as a virtual team
  • Manager's checklist for chapter 15
  • 16. Virtual team building
  • Two types of team building
  • Assessing virtual team effectiveness
  • Road-tested team-building examples
  • Manager's checklist for chapter 16
  • 17. Maintaining a balanced personal and work life
  • The work and home life balance problem
  • A brief history of organizational design
  • The technology tether
  • The personal system
  • Tips for working at home
  • Manager's checklist for chapter 17.

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