The McGraw-Hill 36-hour course, operations management /

Mostrar otras versiones (1)

This book consists of everything you need to make your company's processes efficient as they can be. This easy, self-paced course demystifies the concepts and skills you need to master your job! It includes: Expert guidance on operations management, chapter-ending self-tests, final exams that r...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Brennan, Linda L. (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, N.Y. : McGraw-Hill Education, [2011]
Edición:First edition.
Colección:McGraw-Hill's AccessEngineering.
Temas:
Production management.
Industrial management.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Dedication
  • Preface
  • Acknowledgments
  • About the author
  • 1. Managing for results
  • Operations as a transformation function
  • Operations as a competitive advantage
  • Technique: identifying sources of competitive advantage
  • Summary
  • Review questions
  • 2. A practical approach to operations
  • Systems thinking
  • Business research framework
  • Technique: environmental analysis
  • Summary
  • Review questions
  • 3. Desired results
  • Measurement theory
  • Operational decision making
  • Technique: the balanced scorecard
  • Summary
  • Review questions
  • 4. Organizational performance
  • Product and service design and development
  • Categories of services
  • Technique: quality function deployment
  • Summary
  • Review questions
  • 5. Quality across the organization
  • Definitions of quality
  • The quality movement in businesses
  • Six sigma
  • Lean production
  • Technique: quality management tools
  • Summary
  • Review questions
  • 6. Technology across the value chain
  • Roles of technology
  • Technology impact
  • Applications of technology across and beyond the organization
  • Technique: capability maturity models
  • Summary
  • Review questions
  • 7. Process effectiveness
  • Value chain perspective of processes
  • Process design
  • Ongoing process management
  • Technique: flowcharting
  • Summary
  • Review questions
  • 8. Process quality
  • Theoretical foundation
  • Control charts
  • Process capability
  • Technique: creating and interpreting control charts
  • Summary
  • Review questions
  • 9. Project definition for results
  • The project management body of knowledge
  • Project management foundations
  • Project success factors
  • Project definition
  • Technique: developing a statement of work
  • Summary
  • Review questions
  • 10. Project planning
  • Work breakdown structure
  • Project scheduling
  • Technique: critical path method
  • Summary
  • Review questions
  • 11. Project control
  • Project control
  • Project closings
  • Effective project teams
  • Technique: conducting effective meetings
  • Summary
  • Review questions
  • 12. Individual effectiveness
  • You as an operational system
  • Individual performance
  • Your individualized scorecard
  • Summary
  • Review questions
  • A. Notes
  • Chapter 1
  • Chapter 2
  • Chapter 3
  • Chapter 4
  • Chapter 5
  • Chapter 6
  • Chapter 7
  • Chapter 8
  • Chapter 9
  • Chapter 10
  • Chapter 11
  • Chapter 12
  • B. Instructions for accessing online final exam and chapter quiz answers.

Ejemplares similares