The McGraw-Hill 36-hour course, operations management /
This book consists of everything you need to make your company's processes efficient as they can be. This easy, self-paced course demystifies the concepts and skills you need to master your job! It includes: Expert guidance on operations management, chapter-ending self-tests, final exams that r...
Clasificación: | Libro Electrónico |
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Autor principal: | |
Formato: | Electrónico eBook |
Idioma: | Inglés |
Publicado: |
New York, N.Y. :
McGraw-Hill Education,
[2011]
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Edición: | First edition. |
Colección: | McGraw-Hill's AccessEngineering.
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Temas: | |
Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Dedication
- Preface
- Acknowledgments
- About the author
- 1. Managing for results
- Operations as a transformation function
- Operations as a competitive advantage
- Technique: identifying sources of competitive advantage
- Summary
- Review questions
- 2. A practical approach to operations
- Systems thinking
- Business research framework
- Technique: environmental analysis
- Summary
- Review questions
- 3. Desired results
- Measurement theory
- Operational decision making
- Technique: the balanced scorecard
- Summary
- Review questions
- 4. Organizational performance
- Product and service design and development
- Categories of services
- Technique: quality function deployment
- Summary
- Review questions
- 5. Quality across the organization
- Definitions of quality
- The quality movement in businesses
- Six sigma
- Lean production
- Technique: quality management tools
- Summary
- Review questions
- 6. Technology across the value chain
- Roles of technology
- Technology impact
- Applications of technology across and beyond the organization
- Technique: capability maturity models
- Summary
- Review questions
- 7. Process effectiveness
- Value chain perspective of processes
- Process design
- Ongoing process management
- Technique: flowcharting
- Summary
- Review questions
- 8. Process quality
- Theoretical foundation
- Control charts
- Process capability
- Technique: creating and interpreting control charts
- Summary
- Review questions
- 9. Project definition for results
- The project management body of knowledge
- Project management foundations
- Project success factors
- Project definition
- Technique: developing a statement of work
- Summary
- Review questions
- 10. Project planning
- Work breakdown structure
- Project scheduling
- Technique: critical path method
- Summary
- Review questions
- 11. Project control
- Project control
- Project closings
- Effective project teams
- Technique: conducting effective meetings
- Summary
- Review questions
- 12. Individual effectiveness
- You as an operational system
- Individual performance
- Your individualized scorecard
- Summary
- Review questions
- A. Notes
- Chapter 1
- Chapter 2
- Chapter 3
- Chapter 4
- Chapter 5
- Chapter 6
- Chapter 7
- Chapter 8
- Chapter 9
- Chapter 10
- Chapter 11
- Chapter 12
- B. Instructions for accessing online final exam and chapter quiz answers.