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|z 2010019142
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|a 0071743839 (print-ISBN)
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|a 9780071743839 (print-ISBN)
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|a (OCoLC)665817662
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|a IN-ChSCO
|b eng
|e rda
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|a eng
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|a TS155
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|a 685.5
|2 22
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|a Brennan, Linda L.,
|e author.
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1 |
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|a The McGraw-Hill 36-hour course, operations management /
|c Linda L. Brennan.
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246 |
3 |
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|a McGraw-Hill thirty-six hour course, operations management
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246 |
3 |
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|a Operations management
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250 |
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|a First edition.
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264 |
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1 |
|a New York, N.Y. :
|b McGraw-Hill Education,
|c [2011]
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264 |
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4 |
|c ?2011
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300 |
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|a 1 online resource (xiv, 240 pages) :
|b illustrations.
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336 |
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|a text
|2 rdacontent
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337 |
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|a computer
|2 rdamedia
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338 |
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|a online resource
|2 rdacarrier
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490 |
1 |
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|a McGraw-Hill's AccessEngineering
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500 |
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|a "Focus; Learn; Succeed."-- Cover
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500 |
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|a "Earn a certificate of achievement through the free online examination."-- Cover
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500 |
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|a "Master the essentials of operations management; Maximize your study time; Measure your progress with chapter tests and a free online exam."-- Cover
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504 |
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|a Includes bibliographical references and index.
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|a Dedication -- Preface -- Acknowledgments -- About the author -- 1. Managing for results -- Operations as a transformation function -- Operations as a competitive advantage -- Technique: identifying sources of competitive advantage -- Summary -- Review questions -- 2. A practical approach to operations -- Systems thinking -- Business research framework -- Technique: environmental analysis -- Summary -- Review questions -- 3. Desired results -- Measurement theory -- Operational decision making -- Technique: the balanced scorecard -- Summary -- Review questions -- 4. Organizational performance -- Product and service design and development -- Categories of services -- Technique: quality function deployment -- Summary -- Review questions -- 5. Quality across the organization -- Definitions of quality -- The quality movement in businesses -- Six sigma -- Lean production -- Technique: quality management tools -- Summary -- Review questions -- 6. Technology across the value chain -- Roles of technology -- Technology impact -- Applications of technology across and beyond the organization -- Technique: capability maturity models -- Summary -- Review questions -- 7. Process effectiveness -- Value chain perspective of processes -- Process design -- Ongoing process management -- Technique: flowcharting -- Summary -- Review questions -- 8. Process quality -- Theoretical foundation -- Control charts -- Process capability -- Technique: creating and interpreting control charts -- Summary -- Review questions -- 9. Project definition for results -- The project management body of knowledge -- Project management foundations -- Project success factors -- Project definition -- Technique: developing a statement of work -- Summary -- Review questions -- 10. Project planning -- Work breakdown structure -- Project scheduling -- Technique: critical path method -- Summary -- Review questions -- 11. Project control -- Project control -- Project closings -- Effective project teams -- Technique: conducting effective meetings -- Summary -- Review questions -- 12. Individual effectiveness -- You as an operational system -- Individual performance -- Your individualized scorecard -- Summary -- Review questions -- A. Notes -- Chapter 1 -- Chapter 2 -- Chapter 3 -- Chapter 4 -- Chapter 5 -- Chapter 6 -- Chapter 7 -- Chapter 8 -- Chapter 9 -- Chapter 10 -- Chapter 11 -- Chapter 12 -- B. Instructions for accessing online final exam and chapter quiz answers.
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520 |
3 |
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|a This book consists of everything you need to make your company's processes efficient as they can be. This easy, self-paced course demystifies the concepts and skills you need to master your job! It includes: Expert guidance on operations management, chapter-ending self-tests, final exams that reinforce what you learned.
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530 |
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|a Also available in print edition.
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533 |
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|a Electronic reproduction.
|b New York, N.Y. :
|c McGraw Hill,
|d 2011.
|n Mode of access: World Wide Web.
|n System requirements: Web browser.
|n Access may be restricted to users at subscribing institutions.
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538 |
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|a Mode of access: Internet via World Wide Web.
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546 |
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|a In English.
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588 |
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|a Description based on cover image and table of contents, viewed on July 24, 2014.
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650 |
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0 |
|a Production management.
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650 |
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0 |
|a Industrial management.
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655 |
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0 |
|a Electronic books.
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776 |
0 |
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|i Print version:
|t The McGraw-Hill 36-hour course, operations management.
|b First edition.
|d New York, N.Y. : McGraw-Hill Education, 2011
|w (OCoLC)612963710
|
830 |
|
0 |
|a McGraw-Hill's AccessEngineering.
|
856 |
4 |
0 |
|u https://accessengineeringlibrary.uam.elogim.com/content/book/9780071743839
|z Texto completo
|