Conflict resolution : mediation tools for everyday worklife/

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively communicating with employees, disciplining and even terminating employees, understanding and using organizational politics, and more.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Dana, Daniel (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, N.Y. : McGraw-Hill Education, [2001]
Edición:First edition.
Colección:McGraw-Hill's AccessEngineering.
Temas:
Conflict management.
Mediation.
Interpersonal conflict.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • 1. What's a Conflict?
  • 2. So What if There's Conflict?
  • 3. How to Resolve Any Conflict
  • 4. How to Resolve a Conflict Between Others
  • 5. How to Resolve a Conflict Between Yourself and Another
  • 6. How to Resolve Team Conflict
  • 7. How to Mediate All the Time to Prevent Conflicts
  • 8. Strategic Management of Organizational Conflict.

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