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|z 2011026451
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| 020 |
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|a 9780071771320
|
| 035 |
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|a (Sirsi) a416152
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| 050 |
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4 |
|a BF637.C45
|b P37 2012
|
| 082 |
0 |
4 |
|a 153.6
|2 23
|
| 100 |
1 |
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|a Patterson, Kerry,
|d 1946-
|
| 245 |
1 |
0 |
|a Crucial conversations
|h [electronic resource] :
|b tools for talking when stakes are high /
|c Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler.
|
| 250 |
|
|
|a 2nd ed.
|
| 260 |
|
|
|a New York :
|b McGraw-Hill,
|c [2013]
|
| 300 |
|
|
|a 1 electronic text (xviii, 244 p.) :
|b ill.
|
| 490 |
1 |
|
|a McGraw-Hill's AccessEngineering
|
| 500 |
|
|
|a Print version c2012.
|
| 500 |
|
|
|a Includes intentional: "the acronym STATE. It stands for: Share your facts; Tell your story; Ask for others' paths; Talk tentatively; Encourage testing."
|
| 504 |
|
|
|a Includes bibliographical references.
|
| 505 |
2 |
0 |
|t What's a crucial conversation? --
|t Mastering crucial conversations --
|t Start with heart --
|t Learn to look --
|t Make it safe --
|t Master my stories --
|t STATE my path --
|t Explore others' paths --
|t Move to action --
|t Yeah, but --
|t Putting it all together --
|t What I've learned about crucial conversations in the past ten years.
|
| 530 |
|
|
|a Also issued in print.
|
| 588 |
|
|
|a Description based on cover image and table of contents, viewed on Nov. 14, 2013.
|
| 650 |
|
0 |
|a Interpersonal communication.
|
| 650 |
|
0 |
|a Interpersonal relations.
|
| 650 |
|
0 |
|a Persuasion (Psychology)
|
| 655 |
|
0 |
|a Electronic books.
|
| 655 |
|
0 |
|a Computer network resources.
|
| 700 |
1 |
|
|a Grenny, Joseph.
|
| 700 |
1 |
|
|a McMillan, Ron.
|
| 700 |
1 |
|
|a Switzler, Al.
|
| 830 |
|
0 |
|a McGraw-Hill's AccessEngineering.
|
| 856 |
4 |
0 |
|u https://accessengineeringlibrary.uam.elogim.com/content/book/9780071771320
|z Texto completo
|
| 997 |
|
|
|a (c)2013 Cassidy Cataloguing Services, Inc.
|
