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Juran's quality handbook the complete guide to performance excellence /
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill,
c2012.
|
| Edición: | 6th ed. |
| Colección: | McGraw-Hill's AccessEngineering.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Attaining superior results through quality / Joseph M. Juran
- Quality's impact on society and the national culture / Joseph M. Juran
- The universal methods to manage for quality / Joseph M. Juran
- Quality planning: designing innovative products and services / Joseph A. De Feo
- Quality improvement: creating breakthroughs in performance / Joseph M. Juran
- Quality control: assuring repeatable and compliant processes / Joseph M. Juran
- Strategic planning and deployment: moving from good to great / Joseph A. De Feo
- Business process management: creating an adaptable organization / Joseph A. De Feo
- The juran transformation model and roadmap / Joseph A. De Feo
- A look ahead: eco-quality for environmental sustainability / Joseph R. De Feo, Jr.
- Lean techniques: improving process efficiency / Steven M. Doerman
- Six sigma: improving process effectiveness / Joseph A. De Feo
- Root cause analysis to maintain performance / Dennis J. Monroe
- Continuous innovation using design for six sigma / Joseph A. De Feo
- Benchmarking: defining best practices for market leadership / Brad Wood
- Using international standards to ensure organization compliance / Joseph A. De Feo
- Using national awards for excellence to drive and monitor performance / James Er Ralston
- Core tools to design, control, and improve performance / Brian A. Stockhoff
- Accurate and reliable measurement systems and advanced tools / John F. Early
- Product-based organizations: delivering quality while being lean and green / Steven M. Doerman
- Service-based organizations: customer service at its best / Michael J. Moscynski
- Self-service based organizations: assuring quality in a nanosecond / Angel Tonchev
- Health care-based organizations: improving quality of care and performance / Mary Beth Edmond
- Continuous process-based organizations: quality is a continuous operation / Brian A. Stockhoff
- Defense-based organizations: assuring no doubt about performance / Alexander Eksir
- Empowering the workforce to tackle the "useful many" processes / Mary Beth Edmond
- The quality office: leading the way forward / Richard C.H. Chua
- Research & development: more innovation, scarce resources / Brian A. Stockhoff
- Software and systems development: from waterfall to agile / Bruce J. Hayes
- Supply chain: better, faster, friendlier suppliers / Dennis J. Monroe
- Role of the board of directors: effective and efficient governance / Marcos E. J. Bertin.