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Design for six sigma for service /
"Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool."--Jacket.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York, N.Y. :
McGraw-Hill Education,
[2005]
|
| Edición: | First edition. |
| Colección: | McGraw-Hill's AccessEngineering.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 010 | |z 2005050471 | ||
| 020 | |a 0071445552 (print-ISBN) | ||
| 020 | |a 0071471693 | ||
| 020 | |a 9780071445559 | ||
| 035 | |a (OCoLC)166422790 | ||
| 040 | |a IN-ChSCO |b eng |e rda | ||
| 041 | 0 | |a eng | |
| 050 | 4 | |a HD9980.5 | |
| 082 | 0 | 4 | |a 658.4/013 |2 22 |
| 100 | 1 | |a Yang, Kai., |e author. | |
| 245 | 1 | 0 | |a Design for six sigma for service / |c Kai Yang. |
| 250 | |a First edition. | ||
| 264 | 1 | |a New York, N.Y. : |b McGraw-Hill Education, |c [2005] | |
| 264 | 4 | |c ?2005 | |
| 300 | |a 1 online resource (xi, 452 pages) : |b illustrations. | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 490 | 1 | |a McGraw-Hill's AccessEngineering | |
| 500 | |a Print version c2005. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Ch. 1. Six sigma in service organizations -- Ch. 2. Design for six sigma road map for service -- Ch. 3. Value creation for service product -- Ch. 4. Customer survey design, administration, and analysis -- Ch. 5. Customer value management -- Ch. 6. Quality function deployment -- Ch. 7. Value engineering -- Ch. 8. Brand development and brand strategy -- Ch. 9. Theory of inventive problem solving (TRIZ) -- Ch. 10. Design and improvement of service processes -- process management -- Ch. 11. Statistical basics and six sigma metrics -- Ch. 12. Theory of constraints. | |
| 520 | 0 | |a "Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool."--Jacket. | |
| 530 | |a Also available in print edition. | ||
| 533 | |a Electronic reproduction. |b New York, N.Y. : |c McGraw Hill, |d 2005. |n Mode of access: World Wide Web. |n System requirements: Web browser. |n Access may be restricted to users at subscribing institutions. | ||
| 538 | |a Mode of access: Internet via World Wide Web. | ||
| 545 | 0 | |a Contributor biographical information: |u http://www.loc.gov/catdir/enhancements/fy0625/2005050471-b.html | |
| 546 | |a In English. | ||
| 588 | |a Description based on cover image and table of contents, viewed on April 22, 2007. | ||
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 0 | |a Six sigma (Quality control standard) | |
| 650 | 0 | |a Service industries |x Quality control |x Statistical methods. | |
| 650 | 0 | |a Quality control |x Statistical methods. | |
| 650 | 0 | |a Quality control |x Standards. | |
| 650 | 0 | |a Consumer satisfaction |x Statistical methods. | |
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Marketing |x Management. | |
| 650 | 0 | |a Value analysis (Cost control) | |
| 650 | 0 | |a Brand name products |x Marketing. | |
| 650 | 0 | |a Creative thinking. | |
| 650 | 0 | |a Inventions. | |
| 650 | 0 | |a Theory of constraints (Management) | |
| 655 | 0 | |a Electronic books. | |
| 740 | 0 | 2 | |a Six sigma in service organizations. |
| 740 | 0 | 2 | |a Design for six sigma road map for service. |
| 740 | 0 | 2 | |a Value creation for service product. |
| 740 | 0 | 2 | |a Customer survey design, administration, and analysis. |
| 740 | 0 | 2 | |a Customer value management. |
| 740 | 0 | 2 | |a Quality function deployment. |
| 740 | 0 | 2 | |a Value engineering. |
| 740 | 0 | 2 | |a Brand development and brand strategy. |
| 740 | 0 | 2 | |a Theory of inventive problem solving (TRIZ) |
| 740 | 0 | 2 | |a Design and improvement of service processes--process management. |
| 740 | 0 | 2 | |a Statistical basics and six sigma metrics. |
| 740 | 0 | 2 | |a Theory of constraints. |
| 776 | 0 | |i Print version: |t Design for six sigma for service. |b First edition. |d New York, N.Y. : McGraw-Hill Education, 2005 |w (OCoLC)57281827 | |
| 830 | 0 | |a McGraw-Hill's AccessEngineering. | |
| 856 | 4 | 0 | |u https://accessengineeringlibrary.uam.elogim.com/content/book/9780071445559 |z Texto completo |
| 997 | |a (c)2007 Cassidy Cataloguing Services, Inc. | ||