Crucial Conversations : Tools for Talking When Stakes are High, Third Edition /

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Grenny, Joseph (Autor), Patterson, Kerry (Autor), McMillan, Ron (Autor), Switzler, Al (Autor), Gregory, Emily (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, N.Y. : McGraw Hill LLC, [2022]
Edición:Third edition.
Colección:McGraw-Hill's AccessEngineeringLibrary.
Temas:
Interpersonal communication.
Interpersonal relations.
Communication interpersonnelle.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover
  • Title Page
  • Copyright Page
  • Dedication
  • Contents
  • Preface
  • 1 What?s a Crucial Conversation? And Who Cares?
  • 2 Mastering Crucial Conversations The Power of Dialogue
  • PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH
  • 3 Choose Your Topic How to Be Sure You Hold the Right Conversation
  • 4 Start with Heart How to Stay Focused on What You Really Want
  • 5 Master My Stories How to Stay in Dialogue When You?re Angry, Scared, or Hurt
  • PART II HOW TO OPEN YOUR MOUTH
  • 6 Learn to Look How to Notice When Safety Is at Risk
  • 7 Make It Safe How to Make It Safe to Talk About Almost Anything
  • 8 STATE My Path How to Speak Persuasively, Not Abrasively
  • 9 Explore Others? Paths How to Listen When Others Blow Up or Clam Up
  • 10 Retake Your Pen How to Be Resilient When Hearing Tough Feedback
  • PART III HOW TO FINISH
  • 11 Move to Action How to Turn Crucial Conversations into Action and Results
  • 12 Yeah, But Advice for Tough Cases
  • 13 Putting It All Together Tools for Preparing and Learning
  • Notes
  • Index.

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