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Crucial Conversations : Tools for Talking When Stakes are High, Third Edition /
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , , , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York, N.Y. :
McGraw Hill LLC,
[2022]
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| Edición: | Third edition. |
| Colección: | McGraw-Hill's AccessEngineeringLibrary.
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 082 | 0 | 4 | |a 153.6 |2 23 |
| 100 | 1 | |a Grenny, Joseph, |e author. | |
| 245 | 1 | 0 | |a Crucial Conversations : |b Tools for Talking When Stakes are High, Third Edition / |c Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory. |
| 250 | |a Third edition. | ||
| 264 | 1 | |a New York, N.Y. : |b McGraw Hill LLC, |c [2022] | |
| 264 | 4 | |c ?2022 | |
| 300 | |a 1 online resource (304 pages) : |b illustrations. | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 490 | 1 | |a McGraw-Hill's AccessEngineeringLibrary | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Cover -- Title Page -- Copyright Page -- Dedication -- Contents -- Preface -- 1 What?s a Crucial Conversation? And Who Cares? -- 2 Mastering Crucial Conversations The Power of Dialogue -- PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH -- 3 Choose Your Topic How to Be Sure You Hold the Right Conversation -- 4 Start with Heart How to Stay Focused on What You Really Want -- 5 Master My Stories How to Stay in Dialogue When You?re Angry, Scared, or Hurt -- PART II HOW TO OPEN YOUR MOUTH -- 6 Learn to Look How to Notice When Safety Is at Risk -- 7 Make It Safe How to Make It Safe to Talk About Almost Anything -- 8 STATE My Path How to Speak Persuasively, Not Abrasively -- 9 Explore Others? Paths How to Listen When Others Blow Up or Clam Up -- 10 Retake Your Pen How to Be Resilient When Hearing Tough Feedback -- PART III HOW TO FINISH -- 11 Move to Action How to Turn Crucial Conversations into Action and Results -- 12 Yeah, But Advice for Tough Cases -- 13 Putting It All Together Tools for Preparing and Learning -- Notes -- Index. | |
| 520 | |a Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again. | ||
| 530 | |a Also available in print and PDF edition. | ||
| 533 | |a Electronic reproduction. |b New York, N.Y. : |c McGraw Hill, |d 2022. |n Mode of access: World Wide Web. |n System requirements: Web browser. |n Access may be restricted to users at subscribing institutions. | ||
| 538 | |a Mode of access: Internet via World Wide Web. | ||
| 546 | |a In English. | ||
| 588 | |a Description based on e-Publication PDF. | ||
| 650 | 0 | |a Interpersonal communication. | |
| 650 | 0 | |a Interpersonal relations. | |
| 650 | 0 | |a Communication interpersonnelle. | |
| 655 | 0 | |a Electronic books. | |
| 700 | 1 | |a Patterson, Kerry, |e author. | |
| 700 | 1 | |a McMillan, Ron, |e author. | |
| 700 | 1 | |a Switzler, Al, |e author. | |
| 700 | 1 | |a Gregory, Emily, |e author. | |
| 776 | 0 | 8 | |i Print version: |t Crucial Conversations : Tools for Talking When Stakes are High, Third Edition. |b Third Edition. |d New York, N.Y. : McGraw-Hill Education, 2022 |z 9781260474183 |w (DLC) 2021027822 |w (OCoLC)1264751292 |
| 830 | 0 | |a McGraw-Hill's AccessEngineeringLibrary. | |
| 856 | 4 | 0 | |u https://accessengineeringlibrary.uam.elogim.com/content/book/9781260474183 |z Texto completo |