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Customer Focus Using Kano /

This video discusses the need for customer focus in operations and its necessity for building innovation, using the Kano model.

Detalles Bibliográficos
Clasificación:	Libro Electrónico
Autor principal:	Keller, Paul
Formato:	Electrónico Video
Idioma:	Inglés
Publicado:	New York, N.Y. : McGraw-Hill Education LLC., c2014.
Colección:	McGraw-Hill's AccessEngineering.
Temas:	Customer relations. Customer services. Internet videos. Short films.
Acceso en línea:	Texto completo

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