Customer Focus Using Kano /

This video discusses the need for customer focus in operations and its necessity for building innovation, using the Kano model.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Keller, Paul
Formato: Electrónico Video
Idioma:Inglés
Publicado: New York, N.Y. : McGraw-Hill Education LLC., c2014.
Colección:McGraw-Hill's AccessEngineering.
Temas:
Customer relations.
Customer services.
Internet videos.
Short films.
Acceso en línea:Texto completo
Descripción
Sumario:This video discusses the need for customer focus in operations and its necessity for building innovation, using the Kano model.
Notas:Title from title frames.
Descripción Física:1 online resource (1 video file, approximately 6 min. 03 sec.): digital, .flv file, sound
ISBN:9780071840538

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