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00000cam a2200000Ii 4500 |
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KNOVEL_on1202471018 |
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OCoLC |
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20231027140348.0 |
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m o d |
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cr cnu---unuuu |
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201031s2018 wiu ob 001 0 eng d |
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|a 1178641301
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|a 1257481425
|a 1264792145
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|a 1953079393
|q electronic book
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|a 9781953079398
|q electronic book
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|z 9780873899727
|q soft cover
|q alkaline paper
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|z 0873899725
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|a 9781523132393
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|a 1523132396
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|a AU@
|b 000068168823
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|a (OCoLC)1202471018
|z (OCoLC)1178641301
|z (OCoLC)1202465100
|z (OCoLC)1257481425
|z (OCoLC)1264792145
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| 050 |
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4 |
|a HD62.15
|b .J37 2018
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| 082 |
0 |
4 |
|a 658.4/013
|2 23/eng/20220526
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| 049 |
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|a UAMI
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1 |
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|a Jarvis, Alka,
|e author.
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1 |
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|a Business sustainability :
|b going beyond ISO 9004:2018 /
|c Alka Jarvis and Paul C. Palmes.
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|a Milwaukee, WI :
|b Quality Press,
|c 2018.
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| 300 |
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|a 1 online resource (240 p.)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 588 |
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|a Description based upon online resource; title from PDF title page (viewed May 26, 2022).
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0 |
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|a Intro -- Title page -- CIP data -- Table of Contents -- List of Figures and Tables -- Acknowledgments -- Chapter 1: Introduction -- 1.0 The Disruptive Technologies -- 1.01 Cloud Computing -- 1.02 Big Data -- 1.03 Connecting Everything -- 1.04 Automation (Digitization) -- 1.05 Security -- 1.06 Telemetry -- 1.07 Artificial Intelligence (Machine Learning) -- 1.08 Social Media -- 1.1 Other Considerations -- Mergers and Acquisitions (M&A) -- Corporate Governance and Business Ethics -- 1.2 Quality Awards -- 1.2.1 The Deming Prize -- 1.2.2 The Malcolm Baldrige National Quality Award
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| 505 |
8 |
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|a 1.2.3 European Foundation for Quality Management Excellence Award -- 1.2.4 Watts S. Humphrey Software Process Achievement Award -- 1.3 Popularity of the Quality Excellence Frameworks -- 1.4 Introduction to ISO 9000 -- 1.4.1 Benefits of ISO -- 1.4.2 ISO 9000:2015 Quality management systems-Fundamentals and vocabulary -- 1.5 ISO 9001:2015 Quality management systems-Requirements -- QMP 1-Customer Focus -- QMP 2-Leadership -- QMP 3-Engagement of People -- QMP 4-Process Approach -- QMP 5-Improvement -- QMP 6-Evidence-Based Decision Making (EBDM) -- QMP 7-Relationship Management -- 1.6 Certification
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|a Clause 4 -- Clause 5 -- Clause 6 -- Clause 7 -- Clause 8 -- Clause 9 -- Clause 10 -- 1.7 Sector-Specific Standards -- 1.8 ISO 9004 -- 1.9 The Difference between a Standard and a Guideline -- Chapter 2: Culture for Sustained Success -- 2.1 General -- 2.2 Growth -- 2.3 Where Do You Begin? -- 2.4 Fulfilling Customer Requirements -- 2.5 Determining Risks and Opportunities -- 2.6 Developing Policies, Strategies, and Objectives -- 2.7 Appropriate Process Development -- 2.8 Continuous Improvement -- 2.9 Improving Internal and External Communication -- Chapter 3: Context of the Organization
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|a 3.1 General -- 3.2 The Context -- Internal and External Issues -- 3.3 Interested Parties -- Internal Interested Parties -- External Interested Parties -- Summary -- Chapter 4: Organizational Identity -- 4.1 General -- 4.2 Critical Foundational Elements -- 4.2.1 Mission -- 4.2.2 Vision -- 4.2.3 Values -- 4.2.4 Culture -- Chapter 5: Leadership -- 5.1 Effective Leadership -- 5.2 Differentiation between Leaders and Managers -- The Critical Need for Leaders -- 5.3 Policy -- 5.4 Strategy -- 5.5 The Importance of Objectives -- 5.6 Communications -- 5.6.1 Newsletters -- 5.6.2 All-Hands Meetings
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8 |
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|a 5.6.3 Video on Demand -- 5.6.4 E-mail -- 5.6.5 Staff Meetings -- 5.6.6 Social Media -- Chapter 6: Importance of Process and Process Management -- 6.1 General -- 6.2 Process Methodology -- 6.2.1 Required Processes -- 6.3 Core Business Processes -- 6.3.1 Identifying Cross-Functional Dependencies -- 6.4 Stakeholders -- Obtain Feedback -- Provide Understanding -- Get Buy-In -- Offer Training on the New Process -- 6.5 Appointment of Process Owners -- 6.6 Process Benchmarking -- 6.7 Process Management -- 6.7.1 Process Interactions -- 6.7.2 Process Output Criteria -- 6.7.3 Risks and Opportunities
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|a 6.7.4 Process Changes.
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| 504 |
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|a Includes bibliographical references and index.
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| 590 |
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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| 590 |
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|a Knovel
|b ACADEMIC - Engineering Mgmt & leadership
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| 590 |
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|a Knovel
|b ACADEMIC - Industrial Engineering & Operations Management
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| 650 |
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|a Total quality management.
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| 650 |
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|a Quality control
|x Management.
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| 650 |
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|a Industrial management.
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| 650 |
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6 |
|a Qualité totale.
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| 650 |
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6 |
|a Qualité
|x Contrôle
|x Gestion.
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| 650 |
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6 |
|a Gestion d'entreprise.
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| 650 |
|
7 |
|a Industrial management
|2 fast
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| 650 |
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7 |
|a Quality control
|x Management
|2 fast
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| 650 |
|
7 |
|a Total quality management
|2 fast
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| 700 |
1 |
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|a Palmes, Paul C.,
|e author.
|
| 776 |
0 |
8 |
|i Print version:
|a Jarvis, Alka
|t Business Sustainability : Going Beyond ISO 9004:2018
|d Milwaukee, WI : Quality Press,c2018
|z 9780873899727
|
| 856 |
4 |
0 |
|u https://appknovel.uam.elogim.com/kn/resources/kpBSGISO01/toc
|z Texto completo
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|a Askews and Holts Library Services
|b ASKH
|n AH41065462
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|a ProQuest Ebook Central
|b EBLB
|n EBL6356751
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|a EBSCOhost
|b EBSC
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|b YANK
|n 301389687
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