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KNOVEL_on1202456995 |
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OCoLC |
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20231027140348.0 |
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m o d |
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|a 1202449706
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|a 1953079474
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|a 9781953079473
|q (electronic bk.)
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|z 9780873899161
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|z 0873899164
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|a 658
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|a UAMI
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1 |
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|a Harvey, Jean.
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| 245 |
1 |
0 |
|a Complex Service Delivery Processes
|h [electronic resource] :
|b Strategy to Operations.
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| 260 |
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|a Milwaukee, WI :
|b Quality Press,
|c 2015.
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| 300 |
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|a 1 online resource (452 p.)
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|a Description based upon print version of record.
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0 |
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|a Intro -- Table of Contents -- List of Figures and Tables -- List of Videos -- Major Abbreviations -- Foreword -- Preface to the Third Edition -- Preface to the First Edition -- Acknowledgments -- Part I -- Chapter 1: Toward Value and Strategic Advantage through Rigorous Execution -- Chapter 2: The Nature of Value -- Chapter 3: The Nature of Processes -- Chapter 4: Think Globally, Act Locally -- Chapter 5: Professional Service Delivery Processes -- Part II -- Chapter 6: Managing a Process -- Chapter 7: Connecting Value to Processes: The Techniques
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| 505 |
8 |
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|a Chapter 8: The Learning Cycle and the Kaizen Event -- Chapter 9: Doing Things Better: Improving an Existing Process -- Chapter 10: Doing Things Right the Fist Time: Designing a Process That Works -- Part III -- Chapter 11: The Approaches to and Practice of Continuous Improvement -- Chapter 12: Personal Processes: Wellness and the One-Person Business -- Appendix A: Preparing an ""I"" Chart -- Appendix B: Specifying the Effect of Each Offering on the Client: The Kano Model -- References -- Index
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| 590 |
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|a Knovel
|b ACADEMIC - General Engineering & Project Administration
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| 650 |
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|a Service industries
|x Management.
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| 650 |
|
0 |
|a Organizational effectiveness.
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| 650 |
|
0 |
|a Industrial efficiency.
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| 650 |
|
0 |
|a Business planning.
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| 650 |
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6 |
|a Services (Industrie)
|x Gestion.
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| 650 |
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6 |
|a Efficacité organisationnelle.
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| 650 |
|
6 |
|a Efficience dans l'industrie.
|
| 650 |
|
7 |
|a Business planning.
|2 fast
|0 (OCoLC)fst00842819
|
| 650 |
|
7 |
|a Industrial efficiency.
|2 fast
|0 (OCoLC)fst00970970
|
| 650 |
|
7 |
|a Organizational effectiveness.
|2 fast
|0 (OCoLC)fst01047852
|
| 650 |
|
7 |
|a Service industries
|x Management.
|2 fast
|0 (OCoLC)fst01113442
|
| 776 |
0 |
8 |
|i Print version:
|a Harvey, Jean
|t Complex Service Delivery Processes : Strategy to Operations
|d Milwaukee, WI : Quality Press,c2015
|z 9780873899161
|
| 856 |
4 |
0 |
|u https://appknovel.uam.elogim.com/kn/resources/kpCSDPSO01/toc
|z Texto completo
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| 938 |
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|a ProQuest Ebook Central
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|n EBL6356757
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|a YBP Library Services
|b YANK
|n 301389673
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