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Crafting service processes : the art and science /
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Milwaukee, Wisconsin :
ASQ Quality Press,
[2019]
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Family processes
- Jean's coffee mug
- Exploring other sectors: fast food and grocery
- An introduction to professional services
- Financial services; a complex service sector
- Review and conclusion.