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00000cam a2200000 i 4500 |
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KNOVEL_on1176564921 |
| 003 |
OCoLC |
| 005 |
20231027140348.0 |
| 006 |
m o d |
| 007 |
cr cnu---unuuu |
| 008 |
200724s2019 wiua ob 001 0 eng d |
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|b eng
|e rda
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|d UKAHL
|d OCLCQ
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| 019 |
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|a 1197610753
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| 020 |
|
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|a 9781953079114
|q (electronic bk.)
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| 020 |
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|a 1953079113
|q (electronic bk.)
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|z 9780873899840
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1 |
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|a AU@
|b 000072460494
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|a (OCoLC)1176564921
|z (OCoLC)1197610753
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| 050 |
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|a HD9980.5
|b .H3753 2019eb
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| 082 |
0 |
4 |
|a 658
|2 23
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Harvey, Jean,
|d 1950-
|e author.
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| 245 |
1 |
0 |
|a Crafting service processes :
|b the art and science /
|c Jean Harvey.
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| 264 |
|
1 |
|a Milwaukee, Wisconsin :
|b ASQ Quality Press,
|c [2019]
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| 300 |
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|a 1 online resource (xix, 184 pages) :
|b illustrations
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 504 |
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|a Includes bibliographical references and index.
|
| 505 |
0 |
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|a Family processes -- Jean's coffee mug -- Exploring other sectors: fast food and grocery -- An introduction to professional services -- Financial services; a complex service sector -- Review and conclusion.
|
| 588 |
0 |
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|a Print version record.
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| 590 |
|
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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| 590 |
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|a Knovel
|b ACADEMIC - General Engineering & Project Administration
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| 650 |
|
0 |
|a Service industries
|x Management.
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| 650 |
|
0 |
|a Organizational effectiveness.
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| 650 |
|
6 |
|a Services (Industrie)
|x Gestion.
|
| 650 |
|
6 |
|a Efficacité organisationnelle.
|
| 650 |
|
7 |
|a Organizational effectiveness.
|2 fast
|0 (OCoLC)fst01047852
|
| 650 |
|
7 |
|a Service industries
|x Management.
|2 fast
|0 (OCoLC)fst01113442
|
| 776 |
0 |
8 |
|i Print version:
|a Harvey, Jean, 1950-
|t Crafting service processes.
|d Milwaukee, Wisconsin : ASQ Quality Press, [2019]
|z 9780873899840
|w (DLC) 2019006539
|w (OCoLC)1088687522
|
| 856 |
4 |
0 |
|u https://appknovel.uam.elogim.com/kn/resources/kpCSPTAS03/toc
|z Texto completo
|
| 938 |
|
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|a Askews and Holts Library Services
|b ASKH
|n AH41065441
|
| 938 |
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|a ProQuest Ebook Central
|b EBLB
|n EBL6356750
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| 938 |
|
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|a EBSCOhost
|b EBSC
|n 2529757
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| 938 |
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|a YBP Library Services
|b YANK
|n 301389683
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| 994 |
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|a 92
|b IZTAP
|
