Cargando…
ITIL® Foundation Essentials - ITIL 4 Edition : the Ultimate Revision Guide.
All the facts you need to pass your ITIL 4 Foundation exam This is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course and gives a clear and concise overview of the facts you need to pass the exam.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely :
IT Governance Ltd,
2019.
|
| Edición: | 2nd ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000Mi 4500 | ||
|---|---|---|---|
| 001 | KNOVEL_on1103218832 | ||
| 003 | OCoLC | ||
| 005 | 20231027140348.0 | ||
| 006 | m o d | ||
| 007 | cr ||||||||||| | ||
| 008 | 190601s2019 xx o 000 0 eng d | ||
| 040 | |a EBLCP |b eng |e pn |c EBLCP |d JSTOR |d EBLCP |d OCLCF |d JSTOR |d OCLCQ |d YDX |d OCLCQ |d OCLCO |d OCLCQ | ||
| 019 | |a 1103217681 | ||
| 020 | |a 9781787781184 |q (electronic bk.) | ||
| 020 | |a 1787781186 |q (electronic bk.) | ||
| 020 | |a 1787781593 |q (electronic bk.) | ||
| 020 | |a 9781787781597 |q (electronic bk.) | ||
| 029 | 1 | |a AU@ |b 000065375920 | |
| 029 | 1 | |a AU@ |b 000066208830 | |
| 035 | |a (OCoLC)1103218832 |z (OCoLC)1103217681 | ||
| 037 | |a 22573/ctvcjk3kp |b JSTOR | ||
| 037 | |a 22573/ctvkjbr05 |b JSTOR | ||
| 050 | 4 | |a QA76.3 |b .A348 2019eb | |
| 082 | 0 | 4 | |a 658.4038 |2 23 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Agutter, Claire. | |
| 245 | 1 | 0 | |a ITIL® Foundation Essentials - ITIL 4 Edition : |b the Ultimate Revision Guide. |
| 250 | |a 2nd ed. | ||
| 260 | |a Ely : |b IT Governance Ltd, |c 2019. | ||
| 300 | |a 1 online resource (77 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Cover; Title; Copyright; About the Author; Contents; Introduction; Chapter 1: Key concepts of service management; Value; Service management; Organisation; Co-creation; Chapter 2: Service management roles; Service provider; Stakeholder; Service relationship; Service consumer; Chapter 3: All about services; Products and services; Outputs and outcomes; Cost and risk; Utility and warranty; Chapter 4: Service relationships; Service offerings; Service relationships; The service relationship model; Chapter 5: Guiding principles; Guiding principle 1: Focus on value | |
| 505 | 8 | |a Guiding principle 2: Start where you areGuiding principle 3: Progress iteratively with feedback; Guiding principle 4: Collaborate and promote visibility; Guiding principle 5: Think and work holistically; Guiding principle 6: Keep it simple and practical; Guiding principle 7: Optimise and automate; Chapter 6: The four dimensions of service management; Dimension 1: Organisations and people; Dimension 2: Information and technology; Dimension 3: Partners and suppliers; Dimension 4: Value streams and processes; Chapter 7: The Service Value System; Chapter 8: The Service Value Chain; Activity: Plan | |
| 505 | 8 | |a Activity: ImproveActivity: Engage; Activity: Design and transition; Activity: Obtain/build; Activity: Deliver and support; Chapter 9: ITIL Practices; Practice purposes and key terms; Chapter 10: Practices in depth; Continual improvement; Change control; Incident management; Service request management; The service desk; Problem management; Service level management; Chapter 11: The ITIL Foundation Exam; Further reading | |
| 520 | |a All the facts you need to pass your ITIL 4 Foundation exam This is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course and gives a clear and concise overview of the facts you need to pass the exam. | ||
| 590 | |a Knovel |b ACADEMIC - Software Engineering | ||
| 590 | |a Knovel |b ACADEMIC - Industrial Engineering & Operations Management | ||
| 630 | 0 | 0 | |a IT infrastructure library |x Examinations |v Study guides. |
| 630 | 0 | 7 | |a IT infrastructure library. |2 fast |0 (OCoLC)fst01402241 |
| 650 | 0 | |a Information technology |x Management |x Examinations |v Study guides. | |
| 650 | 0 | |a Information technology projects |x Management |x Examinations |v Study guides. | |
| 650 | 0 | |a Electronic data processing personnel |x Certification. | |
| 650 | 0 | |a Support services (Management) |x Examinations |v Study guides. | |
| 650 | 6 | |a Technologie de l'information |x Gestion |x Examens |v Guides de l'étudiant. | |
| 650 | 6 | |a Projets de technologie de l'information |x Gestion |x Examens |v Guides de l'étudiant. | |
| 650 | 6 | |a Services de soutien (Gestion) |x Examens |v Guides de l'étudiant. | |
| 650 | 7 | |a Electronic data processing personnel |x Certification. |2 fast |0 (OCoLC)fst00907100 | |
| 650 | 7 | |a Examinations. |2 fast |0 (OCoLC)fst00917492 | |
| 655 | 7 | |a Study guides. |2 fast |0 (OCoLC)fst01423888 | |
| 776 | 0 | 8 | |i Print version: |a Agutter, Claire. |t ITIL® Foundation Essentials - ITIL 4 Edition : The Ultimate Revision Guide. |d Ely : IT Governance Ltd, ©2019 |z 9781787781177 |
| 856 | 4 | 0 | |u https://appknovel.uam.elogim.com/kn/resources/kpITILFEI2/toc |z Texto completo |
| 938 | |a YBP Library Services |b YANK |n 300569044 | ||
| 994 | |a 92 |b IZTAP | ||