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KNOVEL_ocn953707192 |
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OCoLC |
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20231027140348.0 |
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m o d |
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160719s2015 vaua ob 001 0 eng d |
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|a SINTU
|b eng
|e rda
|e pn
|c SINTU
|d OCLCO
|d KNOVL
|d ZCU
|d VT2
|d S4S
|d OCLCF
|d REB
|d CEF
|d RRP
|d WYU
|d YDX
|d EBLCP
|d OCLCQ
|d OCLCO
|d UPM
|d OCLCO
|d N$T
|d OCLCQ
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| 019 |
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|a 961887664
|a 981861843
|a 988717287
|a 999510687
|a 1026468296
|a 1066657216
|a 1096923932
|a 1262679227
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| 020 |
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|a 9781523103065
|q (electronic bk.)
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|a 152310306X
|q (electronic bk.)
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| 020 |
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|a 9781572783256
|q (electronic bk.)
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| 020 |
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|a 1572783257
|q (electronic bk.)
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| 020 |
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|z 9781572783164
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| 020 |
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|z 1572783168
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| 029 |
1 |
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|a GBVCP
|b 870369008
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| 035 |
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|a (OCoLC)953707192
|z (OCoLC)961887664
|z (OCoLC)981861843
|z (OCoLC)988717287
|z (OCoLC)999510687
|z (OCoLC)1026468296
|z (OCoLC)1066657216
|z (OCoLC)1096923932
|z (OCoLC)1262679227
|
| 043 |
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|a n-us---
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| 050 |
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4 |
|a HD4461
|b .E39 2015
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| 070 |
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|a HD4461
|b .E43 2015
|
| 082 |
0 |
4 |
|a 363.6/1068
|2 23
|
| 049 |
|
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|a UAMI
|
| 245 |
0 |
4 |
|a The effective water professional :
|b leadership, communication, management, finance, and governance.
|
| 264 |
|
1 |
|a Alexandria, VA :
|b Water Environment Federation,
|c 2015.
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| 300 |
|
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|a 1 online resource (xxv, 288 pages) :
|b illustrations
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
|
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 504 |
|
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|a Includes bibliographical references and index.
|
| 588 |
0 |
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|a Print version record.
|
| 505 |
0 |
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|a Intro -- Title Page -- Copyright -- Contents -- List of Figures -- List of Tables -- Preface -- Authors -- Acknowledgments -- Chapter 1 Introduction Richard Kuchenrither, Ph. D., P.E., BCEE -- 1.0 CHAPTER KEY POINTS -- 1.1 Chapter 2-Leadership -- 1.2 Chapter 3-Communication -- 1.3 Chapter 4-Management -- 1.4 Chapter 5-Utility Finance -- 1.5 Chapter 6-Governance -- 2.0 REFERENCES -- Chapter 2 Leadership Elisa M. Speranza and Kenneth W. Mirvis, Ed. D. -- 1.0 INTRODUCTION -- 2.0 SEEK FIRST TO UNDERSTAND -- 2.1 Will Duncan -- 2.2 Mary Ann Dickinson -- 2.3 The Atlanta Team
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| 505 |
8 |
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|a 3.0 UNDERSTAND YOUR AUTHORIZING ENVIRONMENT -- 3.1 Mary Ann Dickinson -- 3.2 The Atlanta Team -- 4.0 CHOOSE YOUR BATTLES, AND YOUR ALLIES, WISELY -- 4.1 Julius Ciaccia -- 4.2 Mary Ann Dickinson -- 5.0 LEVERAGE THE HELIOTROPIC EFFECT -- 5.1 Irma Jones -- 5.2 Mary Ann Dickinson -- 5.3 The Atlanta Team -- 6.0 BE AUTHENTIC -- 6.1 The Atlanta Team -- 6.2 Mary Ann Dickinson -- 7.0 SUMMARY -- 8.0 REFERENCES -- 9.0 SUGGESTED READINGS -- 10.0 DISCUSSION QUESTIONS -- Chapter 3 Communication Brian Good, Christopher Hawkins, Linda Macpherson, Matt Mahoney, Jenifer Simpson, and Eleanor Torres
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| 505 |
8 |
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|a 1.0 INTRODUCTION -- 2.0 WHAT DO WE KNOW ABOUT WATER? -- 2.1 Functions and Purpose of Water and Wastewater Utilities -- 2.2 Communicating the Basics about Water and the Water Cycle -- 2.3 Water Terminology -- 3.0 WHY WE COMMUNICATE -- 3.1 Gaining Support for Education and Communication -- 3.2 When Do We Communicate? -- 3.3 Typical Utility Operations -- 3.3.1 Construction and Maintenance Projects -- 3.3.2 Community Meetings -- 3.3.3 Board or Council Meetings -- 3.3.4 Customer Service -- 3.3.5 Customer Bills and Other Regular Communications -- 3.3.6 Regular Engagement at Community-Based Meetings
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| 505 |
8 |
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|a 3.3.7 Community Events -- 3.3.8 Internal Communications -- 3.4 Crises/Emergencies -- 3.5 Large Projects/Initiatives -- 3.6 Education and Engagement Programs -- 4.0 HOW WE COMMUNICATE: TECHNIQUES FOR ENGAGEMENT WITH Stakeholders -- 4.1 Branding -- 4.1.1 Definition of a Brand -- 4.1.2 Trends in Utility Branding -- 4.1.3 Effects of Utility Positive Branding -- 4.1.4 Brand Development -- 4.2 Communication Plans -- 4.2.1 Introduction -- 4.2.2 Communication Plan Case Study: New York City Bypass Tunnel -- 4.3 Communication Channels -- 4.3.1 Print Media -- 4.3.2 Radio/Television
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| 505 |
8 |
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|a 4.3.3 Internet/Web Sites -- 4.3.4 Social Media -- 4.3.5 Guerilla Tactics -- 4.3.6 Education Approaches -- 4.3.6.1 Why Is Education Needed? -- 4.3.6.2 How Do We Educate the Community? -- 4.3.7 Presentations/One-on-One Discussions -- 4.3.8 Focus Groups -- 4.3.9 Blue Ribbon Panels -- 4.3.10 Customer Surveys -- 4.3.11 Tours and Tastings -- 4.4 Communication Skills -- 4.4.1 Communicating Technical Issues to Nontechnical Audiences -- 4.4.2 Communication Skills in the Workplace -- 4.4.2.1 Listening Skills -- 4.4.2.2 Verbal Communication -- 4.4.2.3 Written Communication -- 4.4.2.4 Presentation Skills
|
| 590 |
|
|
|a Knovel
|b ACADEMIC - Engineering Mgmt & leadership
|
| 590 |
|
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|a Knovel
|b ACADEMIC - Environment & Environmental Engineering
|
| 650 |
|
0 |
|a Water utilities
|z United States
|x Management.
|
| 650 |
|
0 |
|a Water-supply
|z United States
|x Management.
|
| 650 |
|
0 |
|a Water treatment plants
|z United States
|x Management.
|
| 650 |
|
0 |
|a Sewage disposal plants
|z United States
|x Management.
|
| 650 |
|
6 |
|a Services d'eau
|z États-Unis
|x Gestion.
|
| 650 |
|
6 |
|a Eau
|x Approvisionnement
|z États-Unis
|x Gestion.
|
| 650 |
|
6 |
|a Eau
|x Stations de traitement
|z États-Unis
|x Gestion.
|
| 650 |
|
6 |
|a Eaux usées
|x Stations de traitement
|z États-Unis
|x Gestion.
|
| 650 |
|
7 |
|a Sewage disposal plants
|x Management.
|2 fast
|0 (OCoLC)fst01113976
|
| 650 |
|
7 |
|a Water-supply
|x Management.
|2 fast
|0 (OCoLC)fst01172390
|
| 650 |
|
7 |
|a Water treatment plants
|x Management.
|2 fast
|0 (OCoLC)fst01172170
|
| 650 |
|
7 |
|a Water utilities
|x Management.
|2 fast
|0 (OCoLC)fst01172232
|
| 651 |
|
7 |
|a United States.
|2 fast
|0 (OCoLC)fst01204155
|
| 710 |
2 |
|
|a Water Environment Federation.
|
| 776 |
0 |
8 |
|i Print version:
|t Effective water professional
|z 9781572783164
|w (DLC) 2015275136
|w (OCoLC)945554686
|
| 856 |
4 |
0 |
|u https://appknovel.uam.elogim.com/kn/resources/kpEWPLCMF3/toc
|z Texto completo
|
| 938 |
|
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|a ProQuest Ebook Central
|b EBLB
|n EBL6186996
|
| 938 |
|
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|a YBP Library Services
|b YANK
|n 301256119
|
| 938 |
|
|
|a EBSCOhost
|b EBSC
|n 2461082
|
| 994 |
|
|
|a 92
|b IZTAP
|
