The executive guide to understanding and implementing employee engagement programs : expand production capacity, increase revenue, and save jobs /

"This book describes and discusses the whys and hows of 100% employee involvement in improving everything an organization does, as well as the integral and all-important role of leadership in achieving 100% participation. Given the proven return-on-investment of an effective 100% continual impr...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Townsend, Patrick L.
Otros Autores: Gebhardt, Joan E.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Milwaukee, Wis. : ASQ Quality Press, 2007.
Colección:ASQ Quality Management Division economics of quality book series.
Temas:
Total quality management.
Management > Employee participation.
Leadership.
Organizational effectiveness.
Total Quality Management
Leadership
Efficiency, Organizational
Qualité totale.
Efficacité organisationnelle.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Ch. 1. Democracy in action
  • Ch. 2. From the background to the foreground
  • Ch. 3. How does a complete quality process impact cost or revenue?
  • Ch. 4. How do I implement ...?
  • App. A. The Baldrige and leadership : then and now
  • App. B. Doing it
  • App. C. OK, define 100 percent.

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