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|a Gesteland, Richard R.
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|a India :
|b cross-cultural business behavior : for business people, expatriates and scholars /
|c Richard R. Gesteland & Mary C. Gesteland.
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|a 1st ed.
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|a [Frederiksberg] :
|b Copenhagen Business School Press ;
|a Portland, OR :
|b Distribution, North America, International Specialized Book Services,
|c 2010.
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|a 1 online resource (.) :
|b illustrations
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|a text
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|a data file
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|a Print version record.
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|a Front Cover; Title Page; Colophon; Table of Contents; Foreword; Richard; Mary; Acknowledgements; Part One: Communicating, Negotiating and Managing in India; Chapter One: The Business Culture of India; Business Culture: A Definition; National Business Cultures; Nordic Examples; Tendencies versus Stereotypes; Definition of the "West"; Cultural Differences and Similarities; Chapter Two: Polychronic and Monochronic Time; Climate and Time Behavior; Wilting in Jaipur; Comparing Polychronic and Monochronic Time Behavior; Lack of Punctuality; Meeting Behavior; Case 2-1: Waiting in Bangalore.
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8 |
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|a Late Deliveries, Missed DeadlinesCase 2-2: The Reluctant Messenger; Case 2-3: The Outsourcing Contract; Surviving Polychronic Time Behavior; Time Behavior Is Changing Slowly; Chapter Three: Relationship Focus and Deal Focus; Case 3-1: Collecting Past Due Accounts; Case 3-2: Cutting Red Tape in India; Case 3-3: Negotiating with Indian Government Officials; The Importance of Relationships; Case 3-4: Using Your Contacts; Maintaining Your Relationships; Chapter Four: Hierarchical and Egalitarian Business Behavior; The North-South Cultural Divide in Europe.
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8 |
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|a Characteristics of Hierarchical Business CulturesCharacteristics of Egalitarian Business Cultures; Formality: Forms of Address; UK Foreign Minister Insults Indian Counterparts; Formality: Dress Code; Case 4-1: Negotiating in South Asia; Meeting the Prime Minister; Egalitarian Managers in Hierarchical Cultures; Case 4-2: Danish Manager in India I; Expatriate Preparation Training; Learn the Local Language?; Invasion of the Rats; The Trailing Spouse; The Cages of Bombay (Mumbai); Caste Issues; Case 4-3: Danish Manager in India II; Gender Issues in a Hierarchical Society; Case 4-4: Gender Issues.
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|a Chapter Five: Communication Direct Westerners Encounter Indirect Indians"When Does 'Yes' Mean Yes?"; Case 5-1: Communicating in India: "Yes or No?"; So When Does a "Yes" in India Really Mean Yes?; Written Communication; Nonverbal Communication; "Danish Humor Is a Problem"; Chapter Six: Intercultural Leadership Challenges in India; Improving Staff Retention; Recruiting Staff in the Old Days; Communication Issues; Criticizing or Correcting Indian Counterparts; Tool Kit for Issues Resolution; Case 6-1: The Performance Evaluation; Improving Teamwork; Building a Shared Culture.
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| 505 |
8 |
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|a North-South Divide in IndiaLeveraging the Similarities; Summary for Westerners: Indian Expectations and Assumptions about Communicating, Negotiating and Managing; Polychronic Time Behavior; Relationship Orientation; Hierarchies, Status and Caste; Verbal Communication; Protocol and Etiquette; Indian Business Protocol and Social Etiquette for Westerners: Three Quizzes; Etiquette in India I: Health versus Etiquette; Etiquette in India II: Dealing with Beggars; Etiquette in India III: Inviting Indians to Dinner; Part Two: Your Life In India; Introduction; Chapter One: How To Prepare Yourself.
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|a Intercultural communication
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|a Gesteland, Mary C.
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|i Print version:
|a Gesteland, Richard R.
|t India.
|b 1st ed.
|d [Frederiksberg] : Copenhagen Business School Press ; Portland, OR : Distribution, North America, International Specialized Book Services, 2010
|z 9788763002226
|w (DLC) 2010285801
|w (OCoLC)457147098
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