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Human rights in the mining & metals industry : handling and resolving local level concerns & grievances.

This publication sets out good practice approaches to help companies design and/or enhance existing complaint procedures or mechanisms. This publication aims to describe a set of 'overarching design principles' that provide basic, high-level guidance for companies developing complaints mec...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor Corporativo: International Council on Mining & Metals
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London : International Council on Mining and Metals, [Ã2009]
Edición:Pilot testing version.
Temas:
Acceso en línea:Texto completo

MARC

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520 |a This publication sets out good practice approaches to help companies design and/or enhance existing complaint procedures or mechanisms. This publication aims to describe a set of 'overarching design principles' that provide basic, high-level guidance for companies developing complaints mechanisms; outline some basic criteria to help operations 'assess the nature of and potential for complaints' and so to develop a mechanism most appropriate to their situation; present three possible types of mechanism with incrementally greater levels of external engagement; and set out various ways in which global headquarters of companies can develop 'group-wide procedures' to support best practice locally. The main audience for the guidance is ICMM members and other interested companies in the mining industry. 
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650 0 |a Mineral industries  |x Employees. 
650 0 |a Conflict management. 
650 0 |a Industrial relations. 
650 6 |a Griefs (Relations industrielles) 
650 6 |a Gestion des conflits. 
650 6 |a Relations industrielles. 
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