Water utility management.

Mostrar otras versiones (1)

Annotation

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor Corporativo: American Water Works Association
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Denver, CO : American Water Works Association, ©2005.
Edición:2nd ed.
Colección:AWWA manual ; M5.
Temas:
Waterworks > Management.
Services d'eau > Gestion.
Waterworks > Management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Contents
  • Figures
  • Tables
  • Acknowledgments
  • 1 Introduction
  • 2 Managing the Utility
  • 3 Effective Public Communications
  • 4 Utility Financial Management
  • 5 Customer Service
  • 6 Operations and Maintenance
  • 7 Environmental Health and Safety
  • 8 Security
  • 9 Crisis Communications
  • 10 Human Resource Management
  • 11 Information Systems and Services
  • 12 Legal Issues
  • 13 Support Services
  • 14 Gaining a Competitive Edge
  • Index

Ejemplares similares