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|a Page, Susan
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|a The power of business process improvement :
|b 10 simple steps to increase effectiveness, efficiency, and adaptability /
|c Susan Page.
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|a New York :
|b American Management Association,
|c ©2010.
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|a 1 online resource (xii, 338 pages) :
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|a The roadmap : learning how to navigate -- Step 1: Develop the process inventory : identifying and prioritizing the process list -- Step 2: Establish the foundation : avoiding scope creep -- Step 3: Draw the process map : flowcharting and documenting -- Step 4-5: Estimate time and cost and verify the process map : introducing the process and cycle time and gaining buy-in -- Step 6: Apply improvement techniques : challenging everything -- Step 7: Create internal controls, tools, and metrics : making it real -- Step 8: Test and rework : making sure it works -- Step 9: Implement the change : preparing the organization -- Step 10: Drive continuous improvement : embracing the new mindset -- Create the executive summary : getting the recognition -- Case study : sharing a real-word example.
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|a "A good process eliminates wasted time."--Bill Gates.
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|a Print version record.
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|a Knovel
|b ACADEMIC - General Engineering & Project Administration
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|a Workflow
|x Management.
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|a Organizational effectiveness.
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|a Management.
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|a Efficacité organisationnelle.
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|a Gestion.
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|i Print version:
|a Page, Susan (Susan Ann).
|t Power of business process improvement.
|d New York : American Management Association, ©2010
|z 9780814414781
|w (DLC) 2009023530
|w (OCoLC)351269592
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