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Management extra. Quality and operations management.
Management Extra brings all the best management thinking together in one package. The series fuses key ideas with applied activities to help managers examine and improve how they work in practice. Management Extra is an exciting, new approach to management development. The books provide the basis fo...
| Clasificación: | Libro Electrónico |
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| Autores Corporativos: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Oxford ; Burlington, MA : [United Kingdom] :
Elsevier Butterworth-Heinemann ; ELearn : Pergamon Flexible Learning,
2005.
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| Colección: | Management extra.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Front cover; copyright; table of contents; List of Activities; List of Figures; List of Tables; front matter; Series preface; Introduction: Managing quality operations; body; 1 The language of quality; What is quality?; A customer approach to quality; Feedback; Products and services and quality; Why is quality important?; What is TQM?; The development of TQM; TQM: the gurus; TQM: the stages; Feedback; Systems and standards; Pros and cons of TQM; Feedback; Recap; More @; 2 Improvement; You and your customers; Your customers; What are your customers' needs/wants/ expectations?
- How to satisfy (delight) customersFeedback; Approaches to improvement; Breakthrough improvement; Continuous improvement; The PDCA cycle; Feedback; Improvement tools and techniques; Flow charts; Scatter diagrams; Pareto analysis; Cause and effect diagrams; Feedback; Employee involvement; Job redesign; Quality circles; T & D and quality; Feedback; Recap; More @; 3 Operations management; Quality in operations; What are operations?; What is operations management?; The quality operation; Feedback; Better by design; Concurrent (simultaneous) engineering; Designing operational processes; Feedback.
- Operations planning and controlPlanning and control activities; Quality planning and control; Feedback; Quality control tools and techniques; Process control issues; Acceptance sampling; Statistical process control (SPC); Feedback; Recap; More @; 4 Techniques for planning and control; Capacity planning and control; Stages in capacity planning and control; Feedback; Inventory planning and control; Inventory analysis and control systems; Just-in-time (JIT); MRP; Feedback; Supply chain management; Purchasing; Distribution; Network relationships; Feedback; Recap; More @.
- 5 Quality in health, safety and environmentHealth, safety and the environment; Health and safety; Environmental standards; Feedback; Recap; More @; References.