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Show me the money : how to determine ROI in people, projects, and programs /

From IT to HR, from boardroom to shop floor, increased accountability for achieving high-value results for new initiatives is the norm in every organization. The Phillips', the world's leading experts on ROI strategy, distill their years of experience and research into proven tools for det...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Phillips, Jack J., 1945-
Otros Autores: Phillips, Patricia Pulliam
Formato: Electrónico eBook
Idioma:Inglés
Publicado: San Francisco, Calif. : Berrett-Koehler Publishers, ©2007.
Edición:1st ed.
Temas:
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Preface
  • The value evolution
  • The ROI methodology: a brief overview
  • Project needs and objectives: ensuring business alignment
  • Reaction and perceived value
  • Learning and confidence
  • Application and implementation
  • Impact and consequences
  • Isolation of project impact
  • Show me the money: converting data to money
  • The intangible measures
  • Project costs and calculating ROI
  • The business case: forecasting value, including ROI
  • Results reporting
  • Implementing and sustaining ROI.