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How do you know if you are making a difference? : a practical handbook for public service organisations.
This book sets out practical and theoretically robust approaches for understanding and tracking change that any organisation can use to evaluate their contribution to social change and become more efficient and effective.
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bristol, UK :
Policy Press,
2022.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Front Cover
- How do you know if you are Making a Difference?: A Practical Handbook for Public Service Organisations
- Copyright information
- Dedication
- Table of contents
- List of figures and tables
- Acknowledgments
- Preface
- 1 Why is it so hard to know if you are making a difference?
- Why it is so hard to know the difference you are making
- The benefits of investing in knowing the difference you are making
- What you need to go on this journey
- A strategic approach
- Embedding learning and evaluation into organisational practice
- Public service improvement as practice
- Meanings: ideas and aspirations
- Competencies: skills, knowledge, technique
- Materials: objects, technologies
- Our approach to understanding if you are making a difference
- Anchored in practice and the practitioners of public services
- Overview of this book
- Try it yourself
- 2 Why complexity thinking can help you understand public services
- A shift in thinking for complexity-informed approaches
- Working with complex systems
- Doing the right thing, not the same thing every time
- Ways of managing in complexity
- Navigating through complexity
- People at the heart of complex change
- People experience the system in different ways
- Co-production and participatory approaches
- The 'who' in data and feedback
- Leadership for complex work
- Evaluating in complexity
- The central concept of 'contribution'
- Contribution analysis
- Appropriately different evaluation every time
- How our approach helps to work with complexity
- Building blocks of our complexity-informed approach
- Try it yourself
- Questions for exploring the complexity of your work
- 3 What data and evidence do you need to see what difference you are making?
- What is included when we talk about data, evidence and feedback?
- Good data and evidence for complex change
- Let's measure what matters
- Data cultures and how they affect organisations and initiatives
- Making the case for qualitative data
- Capturing evidence from practice
- the power of reflection
- What is happening when people 'use' data?
- Getting started on a data improvement journey
- Try it yourself
- 4 Owning your initiative's outcomes and impacts
- Navigating the landscape of outcomes and impacts
- Drivers of outcome- or impact-based approaches
- The pressures of working to multiple outcome frameworks
- Escaping multiple outcome demands by owning your outcomes
- An introduction to outcome thinking
- What we mean by an outcome
- Outcomes (or impacts) as a framework for action
- Outcomes at different levels
- Some common myths about outcomes
- A new way of working with outcomes
- Owning your outcomes: what this means in practice
- Try it yourself
- 5 Embrace the complex context
- Why context matters
- The benefits of taking time to work with context