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| LEADER |
00000cam a2200000 i 4500 |
| 001 |
JSTOR_on1336701913 |
| 003 |
OCoLC |
| 005 |
20231005004200.0 |
| 006 |
m o d |
| 007 |
cr ||||||||||| |
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220721s2022 pau ob 001 0 eng d |
| 040 |
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|a YDX
|b eng
|e rda
|e pn
|c YDX
|d JSTOR
|d YDX
|d OCLCQ
|d OCLCF
|d N$T
|d S7Z
|d OCLCQ
|d OCLCO
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| 020 |
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|a 1613631596
|q (electronic book)
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| 020 |
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|a 9781613631591
|q (electronic bk.)
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| 029 |
1 |
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|a AU@
|b 000072329735
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| 035 |
|
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|a (OCoLC)1336701913
|
| 037 |
|
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|a 22573/ctv2rt0q6f
|b JSTOR
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| 050 |
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4 |
|a HF5415.5
|b .F33 2022
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| 082 |
0 |
4 |
|a 658.812
|2 23/eng/20220725
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| 049 |
|
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|a UAMI
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| 100 |
1 |
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|a Fader, Peter,
|e author.
|
| 245 |
1 |
4 |
|a The customer-base audit :
|b the first step on the journey to customer centricity /
|c Peter Fader, Bruce Hardie, Michael Ross.
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| 264 |
|
1 |
|a Philadelphia, PA :
|b Wharton School Press,
|c [2022]
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| 300 |
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|a 1 online resource (219 pages)
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
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| 504 |
|
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|a Includes bibliographical references and index.
|
| 588 |
0 |
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|a Online resource; title from digital title page (viewed on August 25, 2022).
|
| 590 |
|
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|a JSTOR
|b Books at JSTOR Demand Driven Acquisitions (DDA)
|
| 590 |
|
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|a JSTOR
|b Books at JSTOR All Purchased
|
| 650 |
|
0 |
|a Customer relations.
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| 650 |
|
0 |
|a Customer services.
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| 650 |
|
6 |
|a Service à la clientèle.
|
| 650 |
|
7 |
|a Customer relations
|2 fast
|
| 650 |
|
7 |
|a Customer services
|2 fast
|
| 700 |
1 |
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|a Hardie, Bruce G. S.,
|e author.
|
| 700 |
1 |
|
|a Ross, Michael,
|e author.
|
| 856 |
4 |
0 |
|u https://jstor.uam.elogim.com/stable/10.2307/j.ctv2rtgp3p
|z Texto completo
|
| 938 |
|
|
|a YBP Library Services
|b YANK
|n 303032922
|
| 938 |
|
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|a EBSCOhost
|b EBSC
|n 3340283
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| 994 |
|
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|a 92
|b IZTAP
|
