Service Integration and Management (SIAM) Foundation Body of Knowledge (BoK)

Service Integration and Management (SIAM(tm)) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM(tm) Foundation certification. Prepare for your SIAM(tm) Foundation exam and understand how SIAM can benefit y...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Agutter, Claire
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ely : IT Governance Ltd, 2021.
Edición:Second edition.
Temas:
Information technology > Management > Examinations > Study guides.
Technologie de l'information > Gestion > Examens > Guides de l'étudiant.
Study guides.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover
  • Title
  • Copyright
  • Foreword
  • Contents
  • Chapter 1: Introduction to Service Integration and Management (SIAM)
  • 1.1 What is SIAM?
  • 1.1.1 The SIAM ecosystem
  • 1.1.2 SIAM practices
  • 1.1.3 SIAM and processes
  • 1.1.4 SIAM functions
  • 1.1.5 SIAM roles
  • 1.1.6 SIAM structural elements
  • 1.1.7 SIAM models
  • 1.1.8 SIAM contractual and sourcing considerations
  • 1.2 The history of SIAM
  • 1.2.1 SIAM as a concept
  • 1.2.2 The emergence of the term 'SIAM'
  • 1.2.3 Growth and adoption of SIAM within the UK government
  • 1.2.4 SIAM history
  • 1.3 The purpose of SIAM
  • 1.4 The scope of SIAM
  • 1.4.1 Types of service
  • 1.5 SIAM and the business strategy
  • 1.5.1 Why change?
  • 1.5.2 Drivers for SIAM
  • 1.6 Value to the organization
  • the SIAM business case
  • 1.6.1 Improved service quality
  • 1.6.2 Optimized costs and improved value
  • 1.6.3 Improved governance and control
  • 1.6.4 Improved flexibility
  • Chapter 2: SIAM roadmap
  • 2.1 Discovery & Strategy
  • 2.1.1 Objectives
  • 2.1.2 Triggers
  • 2.1.3 Inputs
  • 2.1.4 Activities
  • 2.1.5 Outputs
  • 2.2 Plan & Build
  • 2.2.1 Objectives
  • 2.2.2 Triggers
  • 2.2.3 Inputs
  • 2.2.4 Activities
  • 2.2.5 Outputs
  • 2.3 Implement
  • 2.3.1 Objectives
  • 2.3.2 Triggers
  • 2.3.3 Inputs
  • 2.3.4 Activities
  • 2.3.5 Outputs
  • 2.4 Run & Improve
  • 2.4.1 Objectives
  • 2.4.2 Triggers
  • 2.4.3 Inputs
  • 2.4.4 Activities
  • 2.4.5 Outputs
  • Chapter 3: SIAM structures
  • 3.1 Externally sourced service integrator
  • 3.1.1 When does a customer use this structure?
  • 3.1.2 Advantages
  • 3.1.3 Disadvantages
  • 3.2 Internally sourced service integrator
  • 3.2.1 When does a customer use this structure?
  • 3.2.2 Advantages
  • 3.2.3 Disadvantages
  • 3.3 Hybrid service integrator
  • 3.3.1 When does a customer use this structure?
  • 3.3.2 Advantages
  • 3.3.3 Disadvantages
  • 3.4 Lead supplier as service integrator
  • 3.4.1 When does a customer use this structure?
  • 3.4.2 Advantages
  • 3.4.3 Disadvantages
  • Chapter 4: SIAM and other practices
  • 4.1 Service management
  • 4.1.1 What is ITIL?
  • 4.1.2 VeriSM
  • 4.1.3 ISO standards
  • 4.2 COBIT
  • 4.2.1 What is COBIT?
  • 4.2.2 COBIT in a SIAM ecosystem
  • 4.3 Lean
  • 4.3.1 What is Lean?
  • 4.3.2 Lean in a SIAM ecosystem
  • 4.4 DevOps
  • 4.4.1 What is DevOps?
  • 4.4.2 DevOps in a SIAM ecosystem
  • 4.5 Agile, including Agile Service Management
  • 4.5.1 agile, Agile and agility
  • 4.5.2 What is Agile?
  • 4.5.3 What is Agile Service Management?
  • 4.5.4 Agile in a SIAM ecosystem
  • 4.5.5 Agile Service Management in a SIAM ecosystem
  • Chapter 5: SIAM roles and responsibilities
  • 5.1 Roles and the SIAM roadmap
  • 5.1.1 Definition of principles and policies
  • 5.1.2 Design
  • 5.1.3 Allocation
  • 5.1.4 Monitoring and improvement
  • 5.2 How is a role different in a SIAM ecosystem?
  • 5.2.1 The role of the customer organization
  • 5.2.2 The role of retained capabilities

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