Tabla de Contenidos:
  • Introduction: Hearing complaint
  • Institutional mechanics. Mind the gap! Policies, procedures, and other nonperformatives
  • On being stopped
  • The immanence of complaint. In the thick of it
  • Occupied
  • If these doors could talk? Behind closed doors : complaints and institutional violence
  • Holding the door : power, promotion, progression
  • Collective conclusions
  • Complaint collectives.