The Universal Service Desk (USD) implementing, controlling and improving service delivery.

The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essential...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: BRIAN JOHNSON;LEON-PAUL DE ROUW
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [S.l.] : ITGP, 2020.
Temas:
Computer technical support.
Information technology > Management.
Customer services > Management.
Software support.
Dépannage informatique.
Technologie de l'information > Gestion.
Service à la clientèle > Gestion.
Software support
Computer technical support
Customer services > Management
Information technology > Management
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