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The Universal Service Desk (USD) implementing, controlling and improving service delivery.
The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essential...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
[S.l.] :
ITGP,
2020.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a BRIAN JOHNSON;LEON-PAUL DE ROUW. | |
| 245 | 1 | 4 | |a The Universal Service Desk (USD) |h [electronic resource] : |b implementing, controlling and improving service delivery. |
| 260 | |a [S.l.] : |b ITGP, |c 2020. | ||
| 300 | |a 1 online resource | ||
| 520 | |a The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today! | ||
| 590 | |a JSTOR |b Books at JSTOR Evidence Based Acquisitions | ||
| 590 | |a JSTOR |b Books at JSTOR Demand Driven Acquisitions (DDA) | ||
| 590 | |a JSTOR |b Books at JSTOR All Purchased | ||
| 650 | 0 | |a Computer technical support. | |
| 650 | 0 | |a Information technology |x Management. | |
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Software support. | |
| 650 | 6 | |a Dépannage informatique. | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 7 | |a Software support |2 fast | |
| 650 | 7 | |a Computer technical support |2 fast | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 650 | 7 | |a Information technology |x Management |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Johnson, Brian |t The Universal Service Desk (USD) : Implementing, Controlling and Improving Service Delivery |d Ely : IT Governance Ltd,c2020 |
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