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ITIL Foundation Essentials ITIL 4 Edition : the Ultimate Revision Guide /
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendment...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire :
IT Governance Publishing,
2020.
|
| Edición: | Second edition. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Agutter, Claire, |e author. | |
| 245 | 1 | 0 | |a ITIL Foundation Essentials ITIL 4 Edition : |b the Ultimate Revision Guide / |c Claire Agutter. |
| 250 | |a Second edition. | ||
| 264 | 1 | |a Ely, Cambridgeshire : |b IT Governance Publishing, |c 2020. | |
| 300 | |a 1 online resource (79 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 505 | 0 | |a Cover -- Title -- Copyright -- About the Author -- Contents -- Introduction -- Chapter 1: Key concepts of service management -- Value -- Service management -- Organisation -- Co-creation -- Chapter 2: Service management roles -- Service provider -- Stakeholder -- Service relationship -- Service consumer -- Chapter 3: All about services -- Products and services -- Outputs and outcomes -- Cost and risk -- Utility and warranty -- Chapter 4: Service relationships -- Service offerings -- Service relationships -- The service relationship model -- Chapter 5: Guiding principles | |
| 505 | 8 | |a Guiding principle 1: Focus on value -- Guiding principle 2: Start where you are -- Guiding principle 3: Progress iteratively with feedback -- Guiding principle 4: Collaborate and promote visibility -- Guiding principle 5: Think and work holistically -- Guiding principle 6: Keep it simple and practical -- Guiding principle 7: Optimise and automate -- Chapter 6: The four dimensions of service management -- Dimension 1: Organisations and people -- Dimension 2: Information and technology -- Dimension 3: Partners and suppliers -- Dimension 4: Value streams and processes | |
| 505 | 8 | |a Chapter 7: The Service Value System -- Chapter 8: The Service Value Chain -- Activity: Plan -- Activity: Improve -- Activity: Engage -- Activity: Design and transition -- Activity: Obtain/build -- Activity: Deliver and support -- Chapter 9: ITIL Practices -- Practice purposes and key terms -- Chapter 10: Practices in depth -- Continual improvement -- Change enablement -- Incident management -- Service request management -- The service desk -- Problem management -- Service level management -- Chapter 11: The ITIL Foundation Exam -- Further reading | |
| 520 | |a ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus. | ||
| 588 | 0 | |a Online resource; title from digital title page (viewed on March 29, 2021). | |
| 590 | |a JSTOR |b Books at JSTOR Evidence Based Acquisitions | ||
| 590 | |a JSTOR |b Books at JSTOR All Purchased | ||
| 590 | |a JSTOR |b Books at JSTOR Demand Driven Acquisitions (DDA) | ||
| 630 | 0 | 0 | |a IT infrastructure library |x Examinations |v Study guides. |
| 630 | 0 | 7 | |a IT infrastructure library. |2 fast |0 (OCoLC)fst01402241 |
| 650 | 0 | |a Information technology |x Management |x Examinations |v Study guides. | |
| 650 | 0 | |a Information technology projects |x Management |x Examinations |v Study guides. | |
| 650 | 0 | |a Electronic data processing personnel |x Certification. | |
| 650 | 0 | |a Support services (Management) |x Examinations |v Study guides. | |
| 650 | 6 | |a Technologie de l'information |x Gestion |x Examens |v Guides de l'étudiant. | |
| 650 | 6 | |a Projets de technologie de l'information |x Gestion |x Examens |v Guides de l'étudiant. | |
| 650 | 6 | |a Services de soutien (Gestion) |x Examens |v Guides de l'étudiant. | |
| 650 | 7 | |a Electronic data processing personnel |x Certification. |2 fast |0 (OCoLC)fst00907100 | |
| 650 | 7 | |a Examinations. |2 fast |0 (OCoLC)fst00917492 | |
| 655 | 7 | |a examination study guides. |2 aat | |
| 655 | 7 | |a Study guides. |2 fast |0 (OCoLC)fst01423888 | |
| 655 | 7 | |a Study guides. |2 lcgft | |
| 655 | 7 | |a Guides de l'étudiant. |2 rvmgf | |
| 776 | 0 | 8 | |i Print version: |a Agutter, Claire. |t ITIL Foundation Essentials ITIL 4 Edition - the Ultimate Revision Guide, Second Edition. |d Ely : IT Governance Ltd, ©2020 |
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